Manage your personal loan

Manage your loan online or over the phone

The easiest way to keep track of your loan is through NAB Internet Banking or NAB Telephone Banking. You can:

  • check your loan balance and interest rate
  • check your next repayment amount and due date
  • check your transaction and repayment history
  • check available redraw
  • transfer funds between your loan and your other NAB accounts.

If you haven't already, register for NAB Internet Banking or get started on NAB Telephone Banking.

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Talk with us about your loan

To speak with us about your personal loan:

  • call 13 13 12 from 7am-9pm Mon-Fri or 8am-9pm on weekends (AEST/AEDT)
  • see us in any NAB branch.
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Repayments

You can make loan repayments by:

  • transferring money from your other NAB accounts through NAB Internet Banking or NAB Telephone Banking (13 22 65, 24 hours, 7 days)
  • setting up a periodic payment from a NAB transaction account, which you can do online, in any NAB branch, or over the phone on 13 13 12 from 7am-9pm Mon-Fri or 8am-9pm on weekends (AEST/AEDT)
  • transferring money from a non-NAB account
  • paying in person at any NAB branch.

If you have a Personal Project Loan (no longer for sale) you can also:

  • download and complete the Direct Debit Request form (PDF, 252KB), which authorises us to take your repayments from your account
  • use BPAY®
  • send us payment using the reply-paid envelope we include with your statements.

Extra repayments

Whatever loan you have, there are no fees for extra repayments – either regular amounts above the minimum, or lump sum payments. These help you pay your loan off sooner and save on interest.

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Trouble making your repayments?

If you're struggling to make your loan repayments, or if you're about to face some financial difficulty, the best thing you can do is let us know.

There are a number of options that might suit you. Learn more by reading about NAB Care.

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Redraw

If you have an unsecured variable rate loan and you're ahead of your repayment schedule, you can access the extra funds that you've repaid and transfer them to your NAB transaction account. This is a "redraw".

The smallest amount you can redraw is $500. The largest is $15,000.

To find out how much you have available to redraw, and to arrange a redraw:

  • login into NAB Internet Banking
  • use NAB Telephone Banking by calling 13 22 65, 24 hours, 7 days
  • call us on 13 13 12 from 7am-9pm Mon-Fri, or 8am-9pm on weekends (AEST/AEDT)
  • see us in NAB branch.

If you have a joint loan we need all account holders to sign the Personal Loans Redraw Authority Form (PDF, 245KB) before you can redraw funds.

Redrawn funds are available within 24 hours.

Redraw isn't available on fixed rate loans, secured loans, or any loans that are backed by a guarantor.

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Ending your loan

When you're ready to pay off your loan in full, get us to quote your closing balance. Importantly, this quote includes your all amounts owing including any outstanding interest and fees that may not yet have been debited to your account. A final quote can be obtained by calling us on 13 13 12 from 7am-9pm Mon-Fri, or 8am-9pm on weekends (AEST/AEDT), or by visiting any NAB branch.

If you're paying off a Personal Project Loan (no longer for sale), call 1300 650 456 from 8am-8pm Mon-Fri (AEST/AEDT).

You can make your final payment in the same way you make other repayments.

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Terms of your loan agreement

Personal Loan Agreement General Terms (PDF, 355KB)

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Personal Project Loans (no longer for sale)

Personal Project Loans aren't available to new borrowers.

Disputing a transaction

If there's a transaction on your Personal Project Loan account that you didn't authorise, you can dispute it. Download the Personal Project Loan Purchases Disputed Transaction Advice form (PDF, 115KB).

Fees

Your Personal Project Loan loan has a $7 monthly fee.

Terms and conditions

If you have a Personal Project Loan, the relevant terms and conditions depend on when we approved your loan:

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NAB Tertiary Student Package Deferred Repayment Loan (NAB Student Loan) (no longer for sale)

This loan isn't available to new borrowers.

Fees

There are no monthly service fees.

While you're studying

While you're studying you can usually defer your repayments. To talk to us about your situation call 13 13 12 from 7am-9pm Mon-Fri or 8am-9pm on weekends (AEST/AEDT).

No redraw

You can't redraw from a NAB Student Loan.

® Registered to BPAY Pty Ltd ABN 69 079 137 518

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