Credit cards not for sale

Lost Card Cover

For $59 a year you can have Lost Card Cover from Secure Sentinel.

Secure Sentinel offers to keep a confidential list of any cards that you'd want to cancel if you lost them. If you do lose any of those cards, Secure Sentinel will contact the issuer(s) to cancel the cards and help you order replacements. This is a 24 hour, 7 day service.

Secure Sentinel also offers:

• cover for any fraudulent use of the cards from the time you call them until they've called the card issuer
• help cancelling your Australian passport and organising a replacement from the nearest Australian Embassy
• an advance of up to $1000 cash for 30 days if your wallet is stolen (conditions apply)
• to temporarily block your mobile phone if it's stolen
• coded tags for your keys and luggage to help get them back to you if they're found
• registration of possessions you can identify through a serial number.

You can get more information, including the full terms and conditions (including terms and conditions) from Secure Sentinel on 1800 022 043.

Lost Card Cover is provided by Secure Sentinel Pty Limited. ABN 53 054 235 157 of 100 Arthur Street, North Sydney NSW 2060.

MasterCard SecureCode

Extra security when you shop online

MasterCard SecureCode is a free way to add an extra layer of security when you shop online with participating retailers.

• Register your MasterCard with mycardsecure.com.

When you register you'll create a password and a "personal assurance message". When you shop online with a participating retailer you'll see your personal assurance message, which lets you know that your purchase will be protected.

Once you've seen your personal assurance message, enter your password. We check and confirm your password, and then your purchase can go ahead. Without your password, the store won't accept your MasterCard.

Additional cardholders can register for MasterCard SecureCode separately, with their own password and personal assurance message.

• Read more on MasterCard's website
• See full terms and conditions

NAB Platinum Concierge Service

Your concierge is available on 1300 730 213, 24 hours a day, 7 days a week. This is a brief overview of what your concierge offers – see the NAB Platinum Concierge Service terms and conditions (PDF, 174KB) for full details.

This service is provided by International SOS (Australasia) Pty Ltd.

Travel services

When you're travelling (or planning to), your concierge can help with:

• planning and booking travel
• accessing medical or legal services while you're travelling.

Lifestyle services

All types of personal assistance, including:

• sourcing, booking and delivering tickets for sporting events, shows and concerts
• car and limousine rental
• reservations at hotels, health clubs and golf clubs
• flower delivery
• party planning
• entertainment ideas, dining referrals
• and much more.

See the NAB Platinum Concierge Service terms and conditions (PDF, 174KB)

Purchase Protection Insurance

Use your card to pay for a new personal retail item in full and if it's lost, stolen or accidentally damaged any time in the next 90 days you're covered for the cost of repairing or replacing it.

There are some limits and exclusions – see the Purchase Protection Insurance Policy Document (PDF 168kb). This insurance is supplied by Chubb Insurance Company of Australia.

Earning bonus Qantas Frequent Flyer points

You will earn 1 Bonus Point for every dollar charged to your Card Account for the purchase in Australia of the following services directly from Qantas (i.e. where Qantas, and not its agent, is identified as the merchant on the credit card transaction):

• Qantas flights;
• Qantas Club and Qantas Frequent Flyer memberships; and
• Purchases from “Qantas Travel” customer shopfronts.

Unless otherwise notified, Bonus Points will not be earned in relation to purchases from: Qantas Freight; Qantas Holidays Limited; Qantas Business Travel Pty Limited; other businesses or franchisees of Jetset Travelworld Ltd; Qantas Staff Travel; Jetstar Airways Pty Limited; or other Jetstar-branded businesses, or for goods or services supplied by Qantas Frequent Flyer program partners.

Important information for recently upgraded NAB Platinum cardholders who made overseas travel purchases prior to 1 June 2011

If you have recently been upgraded to a NAB Platinum Credit Card from a NAB Gold Card, Velocity NAB Gold Card or NAB Qantas Gold Card, you can now receive the protection of the NAB Platinum Overseas Travel Insurance Cover.

In general, the cover provided by the NAB Platinum Overseas Travel Insurance Cover is broader than the cover you previously enjoyed under the NAB Gold Overseas Travel Insurance, including the provision of cover for journeys of up to six months’ duration (previously 90 days) and higher maximum benefit limits under the Luggage, Rental Vehicle Excess, Accidental Death and Missed Connection sections of the policy.

You should note, however, that the cover activation criteria under the Platinum cover is different, and require you to pay for the entire cost of your overseas return transport costs with your NAB Platinum Card account, rather than 50% or more of your prepaid transportation, accommodation and other itinerary costs.

In recognition of the fact that the change from Gold to Platinum Cover may adversely affect a small number of customers, we have agreed with the insurer that, for any claim up to 1 June 2011, your claim will be assessed by reference to whichever wording is the more generous, taking into account the individual circumstances of your claim.