Lost Card Cover


Take the hassle out of losing your card

register now

Losing your credit card, or even your whole wallet, can be a major inconvenience. Lost Card Cover1 can minimise the disruption that losing your cards can make to your life.


What is Lost Card Cover?

Lost Card Cover1 is a registration service offered by Secure Sentinel which will keep a confidential list of your registered credit cards, or any other cards you would keep in your wallet, that you would want to cancel and replace urgently if they are lost or stolen. A membership fee will apply.

When the unfortunate happens, anywhere in the world, all you do is call Secure Sentinel freecall, 24 hours a day, 7 days a week, and they will notify your card issuers.

Benefits

Memberships start from just $59 per year for an individual membership and offers the following benefits:

  • cancellation of all affected financial cards within minutes of your call
  • cover you against the cost of fraudulent use of cards between when you call Secure Sentinel and when Secure Sentinel notifies the card issuer.
  • assistance with ordering replacement financial cards
  • cancellation of your Australian passport and details of the closest Australian Embassy for you to organise a replacement
  • an emergency cash advance of up to $1000 if your wallet is lost or stolen. Conditions apply
  • temporary blocking of your mobile phone to prevent misuse
  • coded key tags so your keys can be returned securely if they are found
  • coded luggage tags so Secure Sentinel can be contacted if your luggage is recovered
  • possessions with a serial number can be registered and a detailed report will be provided to help you complete police and insurance reports.
Which of my cards are protected? You can enrol for Lost Card Cover for your following NAB Cards
  • NAB Visa Mini
  • NAB Low Rate Visa
  • Velocity NAB Standard
  • NAB Qantas Card
  • NAB Visa Debit
Gold and Platinum Card Customers If you have a NAB Gold Credit Card, NAB Gold Visa Debit card, or NAB Platinum Credit Card you may be eligible for VIP Lost Card Cover which is complimentary for the first 12 months.

How to enrol?

It’s easy to enrol for Lost Card Cover

register now

Click here to enrol securely online

Imprtant Information

1. This is only a brief summary of the benefits and exclusions may apply. A membership fee applies. For more information, please call Secure Sentinel on 1800 022 043. Lost Card Cover is provided by Secure Sentinel Pty Limited ABN 53 054 235 157 of 100 Arthur Street, North Sydney NSW 2060. Terms, conditions and exclusions apply.

® MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.


© National Australia Bank Limited. Use of the information contained on this page is governed by Australian law and is subject to the disclaimers which can be read on the disclaimer page. View the NAB privacy policy.