Manage your credit card

Credit card assistance

  • Reporting lost or stolen cards: call 1800 033 103 24 hours, 7 days. If you're overseas: + 61 3 8641 9121.
  • Reporting unauthorised or unknown transactions
  • Querying credit and debit card transactions you don't recognise
  • Purchase authorisations
  • Replacing a damaged credit card
  • When your credit card expires
  • Forgotten your PIN?

Credit card account changes

  • Changing your contact details
  • Switching to another NAB credit card
  • Adding or removing additional cardholders

Changing your credit card credit limit

Credit card repayments and interest

  • How to make credit card repayments
  • Avoiding late payment fees
  • Avoiding or reducing interest charges
  • How credit card interest is calculated

Credit card security

  • NAB Defence
  • Protecting your card
  • Secure online shopping: Verified by Visa and MasterCard SecureCode

Credit card rewards

  • Linking your card to a rewards program
  • Managing and redeeming your rewards points

Credit card insurances

  • Insuring you for unexpected events
  • Making a claim on your complimentary credit card insurance
  • Applying for or renewing Lost Card Cover

Travelling with a credit card

  • Managing your money while you’re away
  • Complimentary insurances
  • Emergency travel assistance
  • Optional insurances
  • Using non-chip credit cards overseas

Platinum products not for sale

  • NAB Platinum Card
  • Velocity NAB Platinum Card
  • NAB Qantas Platinum One Card
  • NAB Platinum Low Rate Card
  • NAB Platinum One Card