About Operations

Operations teams are at the core of NAB; driving operations activities for all of NAB’s personal, business and wealth customers. We include customer and non-customer facing teams who provide a range of support functions from managing transformational change and implementing new ways of working, through to helping our frontline business deliver an exceptional customer experience. Our people lead, inspire and drive projects and solutions that meet the strategic needs of our customers and business.


This stream is offered in:

  • Melbourne

Degrees and majors you’ll need

The degrees and majors will vary depending on which Operations stream you pick as outlined below:

  • Operations (Team Leader foundations) - Management, Finance, Commerce, Business
  • Operations (Automation & Process Engineering) - Engineering
  • Operations (Analytics & Data Science) - Mathematics, Statistics, Data Science, Programming

Sub streams

You’ll need to pick a sub stream within Operations. This is the area you’ll be assigned rotations and specialise in. You can pick from the following:

  • Operations (Team Leader foundations) – gain exposure to the technical operations behind every customer interaction and learn to lead and motivate teams to deliver exceptional customer experiences.
  • Operations (Automation & Process Engineering) - utilise process engineering methodologies to drive Operational Excellence, Process Automation, Process standardisation, Re-engineering and Optimisation with a focus on improving the Customer experience.
  • Operations (Analytics & Data Science) - derive insight from analytics and research to support forecasting and critical decision making.

The work you’ll do in this stream

You may be involved with some of the following activities (depending on the sub stream you pick):

  • Broad range of activities in end to end bank and wealth operations
  • Technical operations from the ground up
  • Collaborating with great leaders to improve processes and enhance the customer experience
  • Connecting with key stakeholders on exciting projects
  • Providing analysis, data and insights to contribute to key decisions

Where this stream can take you

Our Graduate Program allows you to specialise and build a career in Operations Management. Immediate role post program will be an Analyst within your chosen sub stream.

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