NAB customer advice - technology delay update

Wednesday, 30 July 2008

Some NAB customers would have experienced delays in receiving payments including salaries as a result of an overnight processing delay.

NAB staff worked throughout the night to resolve the delay. NAB confirms that payments have been flowing to customers throughout the day but were delayed.

Lisa Gray, NAB's Retail Chief Operating Officer said NAB’s priority is to reassure customers that their payments will be banked.

"NAB is doing all it can to make this happen and stresses that despite the delay, payments will flow to customer accounts," she said.

"NAB is actively processing these payments now. Customers are not required to take any action – processing is happening automatically.

"We are working to resolve the issue as soon as possible and apologise to all impacted customers and thank them for their patience and understanding.

"Most importantly, no NAB customer will be out-of-pocket as a result of the processing delay.

"The main priority is ensuring that payments reach customers. Once this has been done, NAB will fully investigate the cause of the delay.”

Ms Gray said if any customers have any questions, they can visit a NAB branch. Retail customers should call 13 22 65 and business customers 13 10 12.

For further information:

Kerrina Lawrence M: +61 (0) 417 034 738
Luisa Ford M: +61 (0) 411 024 104

* The information contained in this media release is for media advice purposes only. The contents are true and correct at time of publishing/issuing, however may change over time. For further information about NAB products or rates, please go to Interest Rates, Fees & Charges