NAB offers assistance to customers in Mackay

Monday, 25 February 2008

National Australia Bank is offering a package of special relief measures to customers affected by recent severe flooding and storms in the Mackay area.

The package has previously been made available to customers affected by flooding in central Queensland, southern Queensland and northern New South Wales.

Chair of the Queensland Leadership Team, Julian Pearce, said NAB would assist its customers wherever possible.

"We want to make sure our customers know that NAB will be there to help wherever possible." The package of relief measures NAB will consider for customers facing financial difficulty as a direct result of Mackay floods includes:

  • Suspending home loan repayments
  • Waiving fees and costs for withdrawing term deposits early
  • Waiving home loan and personal loan application fees
  • Providing existing customers with access to low 'honeymoon' home loan rates and waiving the application fee to change to another loan at expiry
  • Waiving the establishment fee for restructuring business loans
  • Credit card and personal loan relief where appropriate
  • Support to restructure other existing bank facilities

"We would invite customers who have been impacted by these floods to contact us so we can discuss their circumstances and work out the best way to help," Mr Pearce said.

"Customers can either contact their banker direct or call NAB on 13 22 65."

In addition to these measures there are a range of Government exceptional circumstances payments available for business and agricultural customers affected by the floods. Business customers who have not already done so, should seek information and advice from their NAB business or agribusiness banker.

Media contact: Felicity Glennie-Holmes National Australia Bank Mobile: 0412 673 038

* The information contained in this media release is for media advice purposes only. The contents are true and correct at time of publishing/issuing, however may change over time. For further information about NAB products or rates, please go to Interest Rates, Fees & Charges