UBank Fact Sheet

30 June 2009

Who and What is UBank?
  • UBank is a direct bank with products designed to be sold and serviced exclusively over the telephone and the internet
  • UBank is a division of NAB Personal Banking and operates under NAB's banking license. UBank deposits sit on NAB's balance sheet hence UBank deposits are covered by the government guarantee
  • UBank can be contacted on 13 30 80 or via

Why UBank?
  • As part of NAB Personal Banking's multi brand and multi channel strategy, UBank is aimed at self directed customer segments that prefer to manage their own finances rather than seek advice
  • UBank is complementary to NAB's broader, full service offering, along with the mortgage broker business NAB Broker
  • UBank delivers high quality customer service through its dedicated call centre in Sydney as well as its own website,

Key Achievements:
  • UBank's initial offering of personal term deposits has enjoyed strong consumer interest with sales performance above expectations
  • UBank expanded its product set in February 2009 to also serve self managed super funds
  • UBank's customer advocacy and satisfaction levels are amongst the highest of any institution in Australia

What’s next:
  • UBank is currently in the process of planning additional products for future release
  • As part of that activity, UBank has been selected as the first business to utilise NAB's next generation technology platform. The first product on that platform will be launched by UBank in coming months