NAB launches Accessibility Action Plan

3 December 2012

National Australia Bank (NAB) today launched its 2012-14 Accessibility Action Plan, which outlines a clear strategy to provide more effective long-term support and access for employees and customers with a disability.

NAB Group Executive, People, Marketing and Communications, Andrew Hagger said he was extremely proud to launch the report, especially on such a significant day as the United Nations’ International Day of People with a Disability, which celebrates its 20th anniversary today.

“At NAB we are committed to creating and maintaining a workforce which is representative of our customers and communities and where individual differences are valued, respected and understood.

“The Plan demonstrates how we are developing an inclusive culture to help remove the barriers to access that exist for employees and customers with a disability,” said Andrew.

The Plan has identified five key objectives to further develop an inclusive culture and to remove barriers that exist for people with a disability:

  1. Improve access to our premises and financial services or our customers and our people
  2. Consider the needs of people with disabilities in the development of our products, services and marketing.
  3. Increase awareness, knowledge and confidence of our people to enable improved service for customers with disabilities, and to provide a supportive and inclusive workplace.
  4. Enable our people with a disability to realise their potential by creating an inclusive and supportive culture.
  5. Increase awareness of disability in the community, while providing continued support through our community engagement programs.

NAB was the first Australian bank to make a public commitment to eliminate discrimination in its services by lodging a Disability Action Plan with the Australian Human Rights Commission in 1997. The aim was then, and remains, to improve access for all people who have a disability.

Media contact

Sharna Rhys-Jones M: +61 (0) 417 028 942