Claire loves her job as executive assistant.
Name: Beverly Houlihan
Your role: Banker, Merchant and eChannel Servicing
Region: Melbourne, Victoria
What’s your story?
I am married and I’m a mother to two children, a son and daughter, a grandmother to two gorgeous girls and one adorable boy. I also have two dogs named Abbey and Charlie who are my babies. I have worked for NAB for 20 years in branches and now work in Merchant Services.
How have you made a difference?
NAB as an organisation provides me with wonderful support. This support has come from many people including from Team Leaders and mentors who have assisted me with my confidence and development. I now love passing this on and assisting other staff in their roles, providing in-the-moment feedback, training, understanding and support. Knowing that there is someone there to help and support you when need it, has made me feel that I can do my role with more confidence. I hope I pass this onto anyone I talk to, whether it be a colleague or our customers, and provide them with a better experience.
What are you passionate about?
I am passionate about helping others. This includes not only colleagues but our customers by listening and understanding their problems and working out the best possible resolution for all concerned.