Suse’s personal journey has made her a strong supporter of her family, her workplace and The Melanoma March.
Name: Carla Khoo
Your role: Manager, Customer Journeys Mobilisation & Scaling
Region: Docklands, Melbourne
What’s your story?
In January 2007 when I was on a family holiday to Stradbroke Island my Dad first lost his breath running down a sand dune. Normally a fit man, his coughing increased and tests in April revealed that he was in the advanced stages of mesothelioma (commonly known as Asbestos Cancer). Over the year that followed, I travelled every 3 to 4 weeks to my parent’s home in Gympie, Queensland, to be there for my Mum, and to spend as much time as I could with my Dad. My leave didn’t last long so I asked my people leader what options were available. I was given supplementary leave, which enabled me to be there for my family. On Valentine’s Day 2008, just ten short months later, Dad passed away.
How have you made a difference?
When Dad passed away, Mum needed me more than ever. And I needed time – it was a big hit. NAB backed me again, both to be there for Mum, and for my own recovery through the Employee Assistance Program. Because NAB backed me, I was able to continue working. So when I heard our new purpose, I knew I had a role to play.
What are you passionate about?
In the workplace, I’m all about improving the way we do things so that we get better at delivering value to our customers. Things can always be done better – we should never tire of looking for these. Personally I have two beautiful and cheeky kids and a husband that I love, and we bounce around doing whatever seems fun at the time. I should mention I’m a bit of a geek and love computer games and books too.