Kenny loves his two dogs and helping his customers.
Name: Heather Webb
Your role: Business Improvement Delivery Manager
Region: Docklands, Victoria
What’s your story?
When I first walked into NAB I was interviewing for a six month contract. I was returning to work after having my second child and I was super keen to re-join the workforce. Unfortunately, I only had three days childcare and found most employers were only interested in full-time candidates, which was never going to suit me. Drawing to the end of the interview, I confessed my childcare predicament and was shocked to hear “…that’s not going to be an issue, we’re flexible at NAB. When can you start?” Well, the rest is history, I’ve been at NAB for over two years and I’ll never forget the day NAB backed me.
How has NAB made a difference?
I’m a customer journey original! Starting straight into the customer journey test case on the merchants business, I’ve loved improving the welcome letter experience and implementing SMS functionality providing speedy advice for terminal delivery to our customers. A brilliant year on the Everyday Banking Customer Journey saw me delivering my most exciting work yet. Transforming the card and PIN experience by delivering deactivated Visa Debit cards giving our customers control to activate their card and select their own PIN, all at their convenience on the NAB App. I’m excited to see what 2018 will bring in the Business Lending Customer Journey.
What are you passionate about?
Heaps of things! At work I’m passionate about efficiency, fixing problems, making things better for our customers. Outside of work I love travelling. I’m planning my first trip to America at the moment! I love great coffee and food, keeping fit and healthy, having fun and being a good role model for my two little girls is incredibly important to me.