Kristy wants to help build a more inclusive community, support more people to work flexibly and spend quality time at her beloved ‘Straddie’.
Name: Marlaine Al-Mallou
Your role: Business Banking Manager
Region: Taren Point, New South Wales
What’s your story?
I was raised by a single mother after my father passed away when I was just 5 years old. My mother was an immigrant with no education which made me determined to make a difference. In 2000, I graduated from school and attended university where I graduated with a Bachelor of Business Management and a major in Human Resources. In 2003, I began my career with NAB and my first role was as a Customer Service Representative in our call centre at Rhodes.
How have you made a difference?
In November 2015 I was diagnosed with a terminal illness and needed to take time off work for medical treatment. I was forced to take 18 months off work but my people leader backed me the entire time during my treatment, I felt the support of the whole organisation. Returning to work after such an ordeal was quite difficult and without the support of my colleagues would not have been possible.
Today, I classify myself as an individual who has been able to master resilience. My ordeal has taught me how to be bold and really back myself as well as my customers. It has taught me to use my inner strength and positive mindset to build my capabilities. I respect my customers and understand that their requirements are based on their personal circumstances. Being part of an organisation that has backed me and is all about backing the bold is inspiring.
What are you passionate about?
Today I classify myself as a very passionate and resilient individual. I am very passionate about helping people especially those with terminal illnesses. My family is my all and what keeps me going. I strongly believe in positively impacting those around me with a positive mindset and through the experiences that life and working at NAB has taught me.