He's passionate about helping small businesses in Australia and the West Coast Eagles.
Name: Sunil Chhangani
Your role: Associate, Transactional Direct
Region: Docklands, Victoria
What’s your story?
My career journey has been nothing short of a roller-coaster ride. I moved to Australia about a year ago and was fortunate enough to start my career with NAB. I joined as temp in an Outbound team in Small Business. Within six months, I was given the opportunity to work with a Transactional Direct team as a Sales Associate. It was a dream come true for me!
How have you made a difference?
My approach is to understand my customers’ needs, rather than assume what they want. This goes a long way in product development and improving customer service. I try to understand the needs of our small business customers so I can tailor appropriate solutions. I strive to always do the right thing by our customers like calling them back when promised, setting the right expectations and making an effort to have conversations that are personal and meaningful. I am always ready to go the extra mile to help our customers and make their banking simpler.
What are you passionate about?
I am an adrenaline junkie, love outdoor sports and having fun with my kids. I also love world of finance and closely follow economic events happening across the globe.