Our fee descriptions are changing for the better
When you receive your transaction account statement from NAB, you may see a Transaction Summary table. This lists the number of transactions you have made, and the associated cost.
We’ve received feedback from many customers, and we’re taking it on-board. Our customers have told us these transaction descriptions are sometimes difficult to understand, or they use out dated banking language to describe what they are. From February 2017, you will see updated fee descriptions in the Transaction Summary table on your statement. These descriptions will be simpler, more straight-forward and easier to understand.
Please Note: If you receive a separate statement containing your fee details, your fee descriptions will remain unchanged.
None of the fee amounts have changed. The only difference is that the fee descriptions have changed as follows: