NAB Connect mobile is a business banking app, tailored to help you manage your business payments on the go. You can view your account balances, transaction history, payments, and authorise payments on your phone. It also acts as your mobile token for generating one-time passwords and signing codes.
What is NAB Connect Mobile?
Who can use it?
You must be a registered NAB Connect user and registered for a mobile token.
Does it cost me anything to use?
Do I need connection to the internet?
Once activated, NAB Connect Mobile only requires internet access for logging in to view account balances and authorise payments. Internet access is not required for generating one-time passwords and signing codes.
What happens if I lose my phone?
Call us on 1300 888 413 to deactivate your app and token.
What do I do with my existing physical token?
Once you’ve set-up NAB Connect Mobile which includes your mobile token, your physical token will be deactivated. Hold onto it as a back-up.
What do I do if it says my QR code is invalid?
Call us on 1300 888 413 to obtain a new QR code.
What if I’m a new NAB Connect user?
Download and activate your app. Then login to NAB Connect via desktop using your 10 digit user ID and your one-time password generated from the ‘Mobile Token’ option in your new app.
How do I login?
The first time you use NAB Connect Mobile, you’ll be asked for your user ID and PIN. Once set up, you’ll only need to use your PIN to login.
How do I login without my phone?
Call us on 1300 888 413 for support.
How do I set my PIN?
When you activate your device you will need to setup a PIN. Ensure your PIN is not too easy, don’t use sequential (1234 or 4321), repeating numbers (1111) or your birthday. This is done to protect your account and ensure the privacy of information.
What happens if I've forgotten my PIN?
Call us on 1300 888 413.
How do I authorise payments?
Log into NAB Connect Mobile using your PIN. Select Payments to see all your payments (you can filter to see payments you can authorise). Select one or multiple payments to authorise, click Authorise and enter your PIN.
How do I view my account transaction history?
Log into NAB Connect Mobile. Tap on an account from your account summary to see your transactions.
Why am I unable to authorise some payments?
For now, you can only authorise certain payments on your mobile. You still have to log in to your desktop to authorise payments that require transaction signing.