NAB Connect Mobile is a business banking app that helps you manage your business payments on the go. You can view account balances, transaction history and payment details; and create and authorise payments on your device. It also acts as a mobile token for generating one-time passwords and signing codes
What is NAB Connect Mobile?
Who can use it?
You must be a registered NAB Connect user and registered for a mobile token.
Does it cost me anything to use?
Do I need connection to the internet?
Yes. NAB Connect Mobile requires internet access so you can view account balances, transaction history and payment details, and create and authorise payments. However, you can generate one-time passwords and signing codes when you’re offline.
What happens if I lose my phone?
Call us on 1300 888 413 to deactivate your app and token.
What do I do with my existing physical token?
Once you’ve set up the app, which includes your mobile token, your physical token will be deactivated. Hold onto it as a back-up.
What do I do if it says my QR code is invalid?
Your code may have expired. You can reset your mobile token to request a new SMS code and QR code by tapping Reset User in the app on the home screen.
What if I’m a new NAB Connect user?
Download and activate your app. Then login to NAB Connect on your desktop using your 10 digit user ID and your one-time password generated from the ‘Mobile Token’ option in your new app.
How do I login?
The first time you use NAB Connect Mobile, you’ll be asked for your user ID and PIN. Once set up, you’ll only need to use your PIN to login.
How do I login without my phone?
Call us on 1300 888 413 for support.
How do I set my PIN?
To activate your device you will need to setup a PIN. Ensure your PIN is not too easy to guess. Don’t use sequential (1234 or 4321), repeating numbers (1111) or your birthday. That way, you’ll protect your account and ensure your information stays private.
What happens if I’ve forgotten my PIN or need to reset my token?
You can reset your mobile token if you’ve forgotten your PIN, changed devices or deactivated NAB Connect. Tap Reset User in the app, either on the home screen or under More.
How do I authorise payments?
Login to the app and go to Register to see all your payments (you can filter payments to see the ones you can authorise). Select one or more payments and tap Authorise.
How do I view my account transaction history?
Login to the app and tap on an account from your account summary to see your transactions.
Why am I unable to authorise some payments?
In the app, you can only authorise payments that don’t require transaction signing. For payments that do require transaction signing, you can login to NAB Connect on your desktop.
How do I transfer funds between my accounts?
Login to the app and go to Pay to enter details. You can create and authorise a transfer in one go.
Why am I unable to create some payments?
At the moment, you can only transfer funds between your linked accounts on the app. But you can use NAB Connect on your desktop for other payment types.