Learn more about my Ingenico terminal

We're making your terminals easy to use by introducing a new look and feel that will allow you to work faster. If your terminal has the new user interface, please refer to the updated reference guide. If your terminal has the current user interface, please refer to the current reference guide.

These changes allow you to interact with your customers when processing transactions on your terminal in a far simpler way, giving you the option to use your terminal via an intuitive touch screen or keypad. To find out how we’re making NAB EFTPOS terminals easier to use, please visit the Help Documents section on the right of this page.

Ingenico terminal

Quick view

Colour: Black
Display: 8.89mm colour touchscreen
Dimensions: Length 169mm x width 78mm x height 57 mm
Lightweight: 320 gm
Contactless payments
Mobile and countertop in one
Fast thermal printer

Connectivity

Mobile 3G
Bluetooth between terminal and base
Broadband internet
WIFI
Dial Up

Technical specifications

Chip reader
Magstripe reader
Latest security: PCI PTS 4 Security

Coming soon

HTML5 functionality

Reference guides

NAB EFTPOS Terminal Communication set-up and back up (PDF, 3.7MB)

NAB Ingenico EFTPOS Terminal Display changes (PDF, 568KB)

NAB Ingenico EFTPOS Terminal user guide version 0.9 (PDF, 5.6MB)

NAB Ingenico EFTPOS Terminal user guide version 0.8 (PDF, 5.3MB)

NAB Ingenico EFTPOS Terminal user guide version 0.7 (PDF, 5.2MB)

NAB Ingenico EFTPOS Terminal user guide version 0.6 (PDF, 4.9MB)

NAB Ingenico EFTPOS Terminal Quick Reference Guide (PDF, 332KB)

To know your terminal software version, press Func 4455 ENTER.

Merchant agreement

Merchant agreement (PDF, 598KB)

Unsure of a term?

Browse the glossary

Having trouble with your Ingenico terminal?

Get help now

Welcome to your Ingenico terminal

Your terminal box contains

New NAB EFTPOS (Mobile) terminal
Charger base
Power supply
5 receipt rolls to get you started, and one already fitted in the terminal
A quick reference guide which includes how to contact us if you need help, and a USB which links to the user guide. When you insert the USB into your computer, it will automatically open

Please keep the user guide and USB in a safe place near your terminal for future use.

Getting to know your NAB EFTPOS Mobile Terminal

Know your terminal and its keys

Using the touchscreen and keypad

Basic functions

Power on

Press the green ENTER key

Power off

Remove the terminal from its base and any power source. Press and hold the Func and yellow CLEAR keys together

Cancel an action

Press the red CANCEL button

Change terminal passwords

Contact the Merchant Service Centre

Idle State

If there is no activity on the terminal for 60 seconds, the terminal will return to the Home screen

Adjusting settlement times

This function allows you to set-up the terminal to automatically settle every day at a preferred time that you specify.

The terminal must be switched on for automatic settlement to occur. For overnight settlements, it is recommended the terminal remains on its charging base.

Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.

Setting up automatic settlement

Lock or unlock the keypad

You’ll require your terminal password in order to perform this action. If you do not know or forget what your terminal password is, call the Merchant Service Centre on 1300 369 852 they’ll reset your password for you.

To lock your terminal:

Press the ‘Func’ button
Press ‘4’ and press ‘ENTER’ then ‘ENTER’ again to lock the terminal.

To unlock your terminal:

Press ‘ENTER’ to display the ACCESS CODE? prompt.
Enter your 4 digit Terminal Password and press ‘ENTER’ to unlock the terminal.

Ordering stationery

To order receipt rolls

You may order receipt rolls directly from your terminal. The stationery order will be sent after a logon or the next financial transaction. You will receive an order of 20 rolls within 2-5 business days.

Stationery ordering made easy (PDF, 342KB)

Changing the receipt roll

To change receipt rolls, follow the below instructions:

Change merchant password on your terminal

Cleaning your terminal

How to clean your terminal

Use a damp cloth to wipe away dust, finger prints and marks.
Don’t spray cleaners directly onto the keypad or terminal display.
It’s important the battery stays clean and unbent.
Don’t attempt to clean the smart card reader. If you do, you may lose your warranty. If you’d like to service your smart card, call us on 1300 369 852.

Returning your terminal

How to return your terminal

Contact the Merchant Service Centre on 1300 369 852 to arrange for your terminal to be collected.
Please be aware you may be liable to pay a closure fee.
We will arrange for the terminal to be picked up by a courier.
Ensure that your contact details are correct as our courier will call you to arrange pickup. If you can’t be reached on the phone number you have provided, this will delay the return of the terminal and you may continue to incur the monthly terminal rental fee.
When the courier arrives ensure you return all of the components; this includes the terminal, the base, the power supply and all cables.