Get to know your ingenico terminal

You’ll require your terminal password in order to perform this action. If you do not know or forget what your terminal password is, call the Merchant Service Centre on 1300 369 852 they’ll reset your password for you.

To lock your terminal:

1. Press the ‘Func’ button
2. Press ‘4’ and press ‘ENTER’ then ‘ENTER’ again to lock the terminal.

To unlock your terminal:

1. Press ‘ENTER’ to display the ACCESS CODE? prompt.
2. Enter your 4 digit Terminal Password and press ‘ENTER’ to unlock the terminal.

To order receipt rolls

You may order receipt rolls directly from your terminal. The stationery order will be sent after a logon or the next financial transaction. You will receive an order of 20 rolls within 2-5 business days.

To change receipt rolls, follow the below instructions:

How to clean your terminal

1. Use a damp cloth to wipe away dust, finger prints and marks.
2. Don’t spray cleaners directly onto the keypad or terminal display.
3. It’s important the battery stays clean and unbent.
4. Don’t attempt to clean the smart card reader. If you do, you may lose your warranty. If you’d like to service your smart card, call us on 1300 369 852.

How to return your terminal

1. Contact the Merchant Service Centre on 1300 369 852 to arrange for your terminal to be collected.
2. Please be aware you may be liable to pay a closure fee.
3. We will arrange for the terminal to be picked up by a courier.
4. Ensure that your contact details are correct as our courier will call you to arrange pickup. If you can’t be reached on the phone number you have provided, this will delay the return of the terminal and you may continue to incur the monthly terminal rental fee.
5. When the courier arrives ensure you return all of the components; this includes the terminal, the base, the power supply and all cables.