NAB survey collection policy

Nobody knows more about what our customers want than you do. So to help us find new ways to improve, we’ll occasionally conduct surveys – through email, telephone, SMS, mail or face to face.

NAB has an in-house interviewing team who conduct surveys with NAB customers.

Our caller ID is 03 9927 4000 if we call you.

From time to time we may also use third party market research agencies to conduct research on our behalf and they may contact you using any of the methods above to ask you to take part.

If you share your thoughts with us via a survey, your feedback may be analysed along with other customer data we hold and will only ever be reported unidentified, unless you give us permission to do otherwise. Any personal information will always be handled in line with our Privacy Policy.

Based on your response, we may contact you if we notice a service failing or something that requires further investigation.

For any enquiries relating to surveys from NAB contact 1800 100 335.