May 2018

Look and feel improvements

We’ve updated our Personal insurance pages, so it’s now easier to choose and understand our various insurance products.

Usability improvements

The internal search function on our website has been enhanced to make it easier to find PDFs and other document files on our website.

The Manage your credit card page has also been re-worked, so it’s now faster and simpler to find the right content you’re searching for.

April 2018

Usability improvements

We've improved the search functionality on our website so you can more easily find the information you need. You'll now notice that there is an auto correct feature for your query. And when your search result is returned, you’ll see an accompanying description. Helping you find the most relevant information is important to us.

March 2018

Usability improvements

We’ve improved the capability of our balance transfer calculator. With this tool you can get an estimate of how much money you may be able to save by transferring your non-NAB credit card balance to a NAB credit card product.

Look and feel improvements

Just because we’re a bank doesn’t mean the look and feel of our website needs to be unclear or boring. We’ve updated our credit card category page with a new look to help you find the information you need about our credit card products.

February 2018

Content improvements

We’ve created the Ways to Pay hub where you can find information about all the different ways you can pay as a NAB customer. From mobile devices to wearables, we’re giving you more ways to conveniently make secure payments in-store, online or to your phone contacts.

December 2017

Usability improvements

  • You asked, we listened. You can now log in to NAB Internet Banking with just one click.
    We understand that you need to move quickly in today's world. And you need your digital services to keep up. With one-click log-ins, we're making it easier and quicker to access your banking.
    The drop down menu provides quick access to other NAB services, including NAB Connect and nabtrade. And if you use the same browser, your selection will be remembered for next time.

October 2017

Content improvements

  • Picking an everyday banking product that's right for your needs should be quick and simple, without navigating 'banking' jargon. We've refreshed our savings and transaction account pages so you can easily find rates/fees, as well as account features and benefits. You'll also find practical examples to help you make a decision.

Usability improvements

  • We know that you need to move quickly in today's housing market. Getting online coniditonal approval for a loan is now possible for new customers with an updated online form.

September 2017

Content improvements

  • We understand how important it is to keep yourself, your information, and your money safe online. That's why we've taken the time to rework and expand our security hub. You can find useful information on keeping yourself and your business safe online.

August 2017

Content improvements

  • We know that credit cards can be confusing, so we've updated our credit card assistance, account changes, and repayments pages with information on how you can manage your credit card on the NAB app or through internet banking. We've also included step by step GIFs, so you know exactly what you need to do.

June 2017

Content improvements

  • The end of the financial year sees an increase in scams involving criminals contacting customers, pretending to be the Australian Tax Office. To help keep you safe, we’ve updated our article on over the phone tax time scams. Visit our security page for more information.

Usability improvements

  • We’ve been listening. We know that tools and calculators play an important role in helping you make choices on our products. So based on your feedback, we’ve created a new credit cards compare tool to make it easier for you to choose the card that suits you.

May 2017

Content improvements

  • We’ve updated our securities homepage to improve the layout and readability. This now makes it easier to find helpful information about staying safe online while banking or shopping. It includes information about the latest scams and how to report a problem

April 2017

Content improvements

  • We’ve digitised information from our credit cards welcome brochure. This will make it easier for you and all new NAB credit card customers to access information to help you set up and use your card.
  • Credit card fees and interest-free periods can be difficult to understand. That’s why we’ve created two new articles to help you understand how to avoid late payment fees on your credit card, and how to take advantage of your card’s interest-free period.

March 2017

Content improvements

  • Understanding transaction descriptions on statements shouldn’t be like doing a cryptic puzzle in the newspaper. We’ve changed our fee descriptions so they’re simpler, more straight-forward and easier to understand. Check in to see how our fee descriptions have changed for the better.
  • We’ve refreshed our information about how to manage your credit card. Making sure that you understand your card features, card security, interest rates/repayments, and what to do if your card gets lost or stolen is important to us. Credit cards shouldn’t be confusing.
  • We've added some easy to read articles about estate planning and life insurance. Being in the know about your financial future may not be super exciting but it doesn't have to be difficult.

February 2017

Security improvements

  • We’ve made our website more secure. You can see this by the ‘https’ prefix in our web address in the browser bar at the top of the screen. The ‘s’ in this prefix means that our pages are now secured for your protection. It's important to us that you're safe when banking with us online.

Usability improvements

  • Making our website accessible for all is something we strive for. If you're using a screen reader to compare or apply for our credit cards, you’ll notice that there’s more information available to you.
  • We’ve also improved our savings calculator. You can calculate how long it will take to reach a certain savings goal. Or you may want to know how much you’ll need to contribute to achieve a goal by a certain date. Saving your money might still take some work, but figuring out a plan to help you make your goal a reality is easier than before.

January 2017

Content improvements

  • We've worked to bring some key security tips into one place. Helping you to stay safe when using our website is important to us.

Usability improvements

  • We've improved our compare and filter tool on our credit card homepage. It's now easier to compare the features of our different cards.

December 2016

Content improvements

  • We've worked to bring some key security tips into one place. Helping you to stay safe when using our website is important to us.

Usability improvements

  • We've improved our compare and filter tool on our credit card homepage. It's now easier to compare the features of our different cards.

November 2016

Usability improvements

  • We’ve improved the speed at which our home page loads. This means less time sitting around waiting to get your banking done.

Content improvements

  • We launched our new corporate responsibility section. You can now see our recent highlights as well as navigate to the areas you're interested in. Corporate responsibility isn't just a poster in a tea room for us - it's everything.

Look and feel improvements

  • We've moved our interest rates button further up the homepage so you can quickly find our rates when you need them.

October 2016

Usability improvements

  • When you submit an application for online conditional approval, we'll now let you know if we need more information. You won't just get a 'yes' or 'no' answer. We'll keep you updated with a timeframe of when we'll get back to you and the next steps we need you to take.