NAB Platinum Concierge Service

The NAB Platinum Concierge Service is more than just booking your flights (which can be stressful). It’s a complete travel and lifestyle service offered 24 hours a day, seven days a week.

Available for all NAB platinum and premium cardholders.

Your Platinum Concierge

The Platinum Concierge Service is a complimentary service available to our NAB platinum and premium cardholders, from anywhere in the world 24 hours a day, seven days a week.

Travel services

The Platinum Concierge Service is great for travellers. With it, you can plan out your entire trip, as well as book all your flights and accommodation.

And in case things go wrong (which can happen), we can also help organise medical or legal services while you travel. We even offer emergency interpretation assistance, useful in sticky situations.

Lifestyle services

The fun doesn’t have to stop when you’re back home. Your Concierge can offer you many types of assistance locally, including:

  • finding, booking, and delivering tickets for live music, sports, and shows
  • car and limousine rentals
  • flower delivery
  • reservations at health clubs, golf clubs, and hotels
  • restaurant recommendations and bookings, and much more.

A full list of services covered by the Concierge Service, and exclusions, can be found in the NAB Platinum Concierge Service terms and conditions (PDF, 234KB).

Getting started

To access the Platinum Concierge Services call 1300 730 213, 24 hours a day, 7 days a week.

If you’re overseas, visit the Visa premium concierge page for details on how to get in touch from different countries and in different languages.

Your concierge will strive to secure the best bookings available, according to your specific requests and price range.


While the service is complimentary for NAB platinum and premium cardholders (and any additional cardholders), you’ll still have to pay for the goods/services purchased through the concierge, as well as:

  • any deposits paid
  • costs of cancellation
  • delivery/shipping costs
  • custom duties and import taxes.

Finalising purchases

Before your concierge finalises your plans, they’ll provide you with a detailed breakdown of all costs involved in your purchases. To make things easier, once you’ve agreed to all costs and plans, your concierge will charge them to your platinum or premium card account, so you don’t have to do a thing.

Important information

This service is provided by Visa Worldwide Pte Ltd or International SOS (Australasia) Pty Ltd. Your concierge is available on 1300 730 213, 24 hours a day, 7 days a week. See the NAB Platinum Concierge Service terms and conditions (PDF, 234KB) for full details.