Your personal NAB Premium, Platinum or Signature credit card, or NAB Platinum Visa Debit card, provides the benefits of 7 complimentary insurances when you’ve made an eligible purchase.

How do I make a claim?

Email our insurance provider Allianz Global Assistance at cardclaims@allianz-assistance.com.au

Check eligibility or make a claim via the online claims/eligibility portal.

For 24/7 Emergency Assistance

Email medical@allianz-assistance.com.au

Call +61 7 3305 7499 (reverse charges). Calls from mobiles, public telephones or hotel rooms may attract additional charges.

Any questions?

Within Australia

1800 187 025 (Toll free)

Open weekdays 8:30 - 17:00

Outside Australia

+61 7 3305 7499 (reverse charge).

Calls from mobiles, public telephones or hotel rooms may attract additional charges.

Open 24/7

Email: cardclaims@allianz-assistance.com.au

NAB Card Insurance Policy Information Booklets

If your insurable event occurred prior to 1 September 2019 please refer to NAB Card Insurance policy information booklet (PDF, 478KB)

If your insurable event occurred post 1 September 2019 please refer to NAB Card Insurance policy information booklet (PDF, 450KB)

Important information

Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian credit licence 230686 (NAB) which allows eligible NAB account holders and cardholders to claim under it as third party beneficiaries. Access to the benefit of cover under the NAB card insurances is provided to eligible NAB cardholders by operation of s48 of the Insurance Contracts Act 1984 (Cth). Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice. The eligibility criteria, terms, conditions, limits and exclusions of the group policy are set out in the NAB Card Insurance Policy information booklet (PDF, 478KB) and in the NAB Purchase Protection Insurance Policy Information Booklet (PDF, 275KB) which may be amended from time to time. NAB does not guarantee this insurance.

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