Terms explained

Throughout this process you'll come across many unfamiliar terms. We've explained the most common ones so it's easier for you to understand.

Administrator

Person(s) chosen by the Supreme Court when the executor chosen in the will doesn't accept their role or there wasn't a valid will. The administrator deals with the assets (estate) of your family member or friend.

Beneficiary

Person(s), usually named in the will, who receive money or assets after the death of your family member or friend.

Deceased estate

This is what we call the assets of your family member or friend.

In the event of your family member or friend's death, an executor or administrator is chosen (this could be a family member or a professional like a solicitor).

They look after all the paperwork involved with the estate until the property and assets are transferred to the beneficiaries.

Estate representative

Someone in charge of your family member or friend's finances such as a solicitor, next-of-kin or trustee.

Executor

Person(s) chosen in the will to make sure all things noted in the will are distributed as per your family member or friend's request.

Intestate

This is what we say when your family member or friend doesn't have a valid will.

Letters of administration

It's a document from the Supreme Court to makes sure someone looks after the estate of your family member or friend when they don't leave a valid will.

Next-of-kin

The closest living relative of your family member or friend.

Probate

Proving the will is valid, the Supreme Court gives the executor permission to collect your family member or friend's assets and hand out as per the will.

Proof of death

Your family member or friend's death certificate, medical certificate or funeral invoice.

Signatory

The person who contacts us after the death of your family member or friend, and also has permission to sign on behalf of their estate. This includes an:

• Administrator

• Estate representative

• Executor.

100 points of identification

We need to see a minimum of 100 points of identification before opening an account, becoming a signatory to an existing personal or business account or applying for a safe custody service.

Here's what you can provide:

70 points

• Birth Certificate.

• Passport.

• Citizenship Certificate.

40 points

• Identification card issued by a tertiary education or authorised deposit taking institution (e.g. bank, credit union) where you have been a customer for at least 12 months.

• Letter from an acceptable referee who has known you for at least 12 months.

• Public service identification which includes your photograph and signature.

• Licence issued under Australia law which includes your photograph and signature (e.g. driver licence).

• Social security card which includes your photograph and signature.

35 points

• Mortgage documents.

• Land Titles Office document.

• Letter from someone who employed you within the last two years that confirms your name and address.

• Municipal Council Rates Notice.

25 points

• Credit card statement.

• Medicare card.

• Telephone account.

• Electoral roll compiled by the Australian Electoral Office.

• Records of public utility (e.g. gas, electricity etc.).

• Statement from a primary, secondary or tertiary education institution that you attended in the last 10 years that confirms your name and address.

• Records from a professional or trade association (e.g. club, school, union etc.) that confirms your name and address.

National Australia Trustees

National Australia Trustees have years of expertise dealing with the complexities of estate administration and other trustee services.

Need further support?

Here's a list of organisations to contact for more support and advice.

Financial Hardship

We can offer you help if you're experiencing financial difficulty.

Financial advice

If you've inherited money and need help with what to do with it, we can help you.

Other things you'll need to know

Learn what happens if there's no will or how to get a grant of probate.

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We're ready to help you

NAB Bereavement Support

Mon-Fri 8am - 5pm (AEST/AEDT)
If you're overseas call +61 03 9208 5577