Handy Hints for Telephone Banking

General

  • You can key ahead if you know your selection.
  • Press * to return to the main menu.
  • Press 8 to repeat the last prompt.
  • Press 9 to return to the previous menu.
  • Press 0 for help.
  • Press * 6 to speak to a customer service representative at any time.
  • Press * * to end the call or just hang up.
  • Your NAB Telephone Banking password must be 4 to 8 digits in length and consist of a combination of numbers - see Use your 4-digit PIN when banking by phone.
  • Don't forget to use your NAB ID and password for authentication purposes when calling through to a customer service representative on 13 22 65.

We're ready to help you

Talk to an expert
Call 13 22 65

Mon-Fri 8am - 7pm (AEST/ADST)
Sat-Sun 9am - 6pm (AEST/ADST)