When a loved one passes away, getting through all the paperwork can be tough, but we’ll be here to help guide you through the process of making final arrangements for the estate.

We understand that you're going through a tough time, and we’ll do everything we can to make finalising the estate of a family member or friend who's passed as stress free as possible.

Make sure you've completed the first steps in dealing with a deceased estate before you start finalising things.

Gather the required documents

If a will is involved, you'll need:

  • The will itself (or a certified copy)
  • A certified copy of the death certificate.

If no will is involved or it's invalid, you'll need:

  • A certified copy of the death certificate
  • A document that proves you're the next-of-kin. Proof is required for each next-of-kin (e.g. death certificate, marriage certificate or birth certificate).

To finalise the estate, where no application for probate (submitting the will as a valid document in court) or letters of administration are required, you’ll also need to provide the documents listed in the table below

  Estate value less than $50,000 Estate Value more than $50,000
Will involved Each executor's photo identification (such as a driver licence or passport) If they're not a NAB customer. 
  1. Grant of probate with the will annexed.
  2. Each executor’s photo identification (such as a driver licence or passport) if they’re not a NAB customer.
No will involved or it's invalid Each next-of-kin's photo identification (such as a driver licence or passport) if they’re not a NAB customer.
  1. Letters of administration.
  2. Each administrator's photo identification (such as a driver licence or passport) if they’re not a NAB customer.

Submit forms and documents

1. A completed Deceased Customer Notification Form (if you haven’t already done so).

2. You’ll need to provide one of the following documents:

  • Copy of the death notice from the newspaper
  • An original or certified copy of the death certificate
  • An original funeral account or invoice
  • An original or certified copy of probate or letters of administration
  • Any certificate issued by the public trustee or trustee company authorised to do so.

3. You’ll need to provide all of the following documents:

  • Original or certified copy of the grant of probate
  • Original or certified copy of the will or letters of administration if a will isn't available
  • The original funeral invoice if you need the estate to pay for the funeral expenses.

If signatories are not existing NAB customers, we'll need them to show 100 points of identification. If you need help with this, talk to us.

4. You’ll need to supply one of these forms (completed by the next-of-kin or the executor):

Finalising a deceased estate with a will (PDF, 259KB)

Finalising a deceased estate without a will (PDF, 268KB)

When you’ve completed the form, please return it (along with the required supporting documents listed above) to NAB Bereavement Support, they’ll work with you to complete the next steps.

Close and payout accounts

Once we receive the relevant documents the following will happen:

  • We'll close all transaction accounts and term deposits
  • We’ll transfer the funds into the bank account of your choosing, or send them to you as a cheque.

What happens to the bank accounts?

Accounts in your family member or friend's name only

All savings and transaction accounts owned solely by your family member or friend will be frozen until the estate is finalised.

Joint accounts

We'll transfer all accounts in joint names into the name of the surviving joint account holder. This happens as soon as we've seen the original death certificate, or received a certified copy.

Credit cards

If possible, we'll pay any credit card debt from funds available in your family member or friend’s savings/transaction accounts.

It’s important to remember that if you are an additional cardholder, you'll need to apply for a credit card in your own name, as the card will need to be cancelled. To make sure you’re quickly set up for a new card, visit your local NAB branch who can walk you through the steps.

Joint home loans

Let us know if there are plans to sell the property, or if you're waiting to pay the loan with superannuation or insurance. If not, we may be able to transfer the mortgage into the name of the surviving home loan holder.

If you'd like the mortgage transferred into your name, you'll need to apply for a new loan. Please contact the relevant branch and banker to let them know about your situation before you apply. That way, they’ll be able to help you as best they can.

Joint personal loans

If you're the joint account holder, you'll need to continue making payments on this account. Please don’t hesitate to contact NAB Customer Care on 1800 701 599 if you're having difficulty making repayments. Remember, we’re here to help.

Please refer to our Customer Care Kit for further support.

Open an account for the executor

To make sure the executor can access the funds as quickly as possible, it helps to open an ‘estate of the late’ account. Contact us and we'll walk you through what you need to do.

To open the account, you'll need to provide:

  • Type of account requested
  • Executors’ names
  • Executors’ dates of birth
  • Address where statements can be sent
  • A certified copy of the will and grant of probate/letters of administration.

If you're the executor and not an existing NAB customer, you'll need to be identified by us at a NAB branch with 100 points of identification before any transactions can be made on the account.

Other things to know about

The grant of probate

A grant of probate allows the executor to manage the estate, including collecting and distributing any funds as requested by the estate.

The executor can apply for this grant through the Supreme Court in their state or territory. Probate is required for estate amounts over $50,000 and all related assets (like sales of property) will need to be factored in to determine the amount.

What happens if there isn't a will

Every situation is different, but if someone passes away without a valid will, the person’s next-of-kin may be able to handle the estate by becoming its administrator.

For estates with assets over $50,000, a letter of administration from the Supreme Court is needed to appoint someone to administer the estate.

How long it takes us to release funds

Once all the documentation has been provided and we've paid any outstanding debt, the balances from the savings and transaction accounts will go to the estate.

The time it takes to release the funds depends on how many accounts your family member or friend held, and how much is in them. If we're waiting on a grant of probate, it could take a little longer.

Unclaimed money

If an old account has been located, or you believe the deceased has unclaimed money, you can search for it on the ASIC website. If you find a NAB account, please print out a copy of the ASIC report and bring it in to your local branch.

Please refer to our Customer Care Kit for further support.


Contact us

  • Call NAB Bereavement Support on 1300 911 451
  • Send us an email at: NAB.Bereavement.Support@nab.com.au
  • Visit your nearest branch
  • Send us a letter including your family member or friend's full name, date of birth, date of death, address and bank details (if known) to the following address:

    NAB Bereavement Support
    GPO BOX 2067
    Melbourne Victoria 3001

If your loved one had any accounts with the following NAB services, you’ll need to contact them separately to finalise the accounts:

NAB Insurance - 13 22 95

NAB Cash Manager - 1800 036 171

NAB OnLine Trading - 13 13 80

Customer Care - 1800 701 599

National Australia Trustees - 1800 036 172

NAB Shareholder Services - 1300 367 647

NAB Business accounts - 13 10 12

NAB Broker (previously Homeside) - 13 22 18

Ubank - 13 30 80

MLC - 13 26 52
You can also contact MLC Trustee Claims if you're unsure if your family member or friend held an insurance policy or had superannuation with MLC.

Glossary

Administrator

Person(s) chosen by the Supreme Court when the executor chosen in the will doesn't accept their role or there wasn't a valid will. The administrator deals with the assets (estate) of your family member or friend.

Executor

Person(s) chosen in the will to make sure all things noted in the will are distributed as per your family member or friend's request.

Letters of administration

It's a document from the Supreme Court to appoint and administrator to look after and administer the estate of your family member or friend when they don't leave a valid will.

Next-of-kin

The closest living relative of your family member or friend.

Probate

Proving the will is valid, the Supreme Court gives the executor permission to collect your family member or friend's assets and hand out as per the will.

100 Points of identification

We need to see a minimum of 100 points of identification before opening an account, becoming a signatory to an existing personal or business account or applying for a safe custody service.

Important information

The information contained in this article is intended to be of a general nature only. It has been prepared without taking into account any person’s objectives, financial situation or needs. Before acting on this information, NAB recommends that you consider whether it is appropriate for your circumstances. NAB recommends that you seek independent legal, financial, and taxation advice before acting on any information in this article.

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