Lost your NAB Traveller Card?
Please call NAB Traveller Card Services to report your lost or stolen card immediately.
If it’s your primary card, you’ll still be able to use your back-up card (and its PIN) in the same way as your primary card. But you’ll still need to tell us that the primary card has been lost or stolen, so that we can block it.
If you happen to lose both cards, we can send you replacement cards (as well as new PINs) free of charge within three to seven business days, depending on which you’re country you’re travelling in.
Was anything else lost or stolen?
If your card wasn’t the only thing that was lost or stolen, you might need to make a claim on your insurance. We can help you with this:
- Make a claim on your paid NAB Travel Insurance by contacting Allianz Global Assistance 24/7 claims hotline on 1300 555 013 (within Australia) or +61 7 3305 7499 reverse charge from overseas.
- Make a claim through your complimentary overseas travel insurance in Australia by calling 1800 187 025 or +61 2 8862 8805 if you’re still overseas.
Contact us for extra help when you’re on holidays
If you need to get a hold of us while you’re away, we’re here for you. Here are the main numbers you’ll need to know if you run into trouble.
Lost or stolen cards
For NAB credit and debit cards, the first thing you need to do is block your card – so no one can use it. If you unable to do this in the NAB app or NAB Internet Banking, you can also do this by calling us 24/7:
- 1800 033 103 within Australia.
- +61 3 8641 9121 overseas.
Not able to access NAB Internet Banking?
If you can’t access your Internet Banking while you’re overseas, call Internet banking support (from overseas) +61 3 8641 9886 and our team can help you get back online.
Mon-Fri 8am - 9pm (AEST/AEDT)
Sat-Sun 9am - 6pm (AEST/AEDT)
Send us a message through social media
You can get in touch with us through our social media channels – Facebook, Twitter and Google+.
Get in touch
There aren’t many things more stressful than losing your card, or having it stolen, while you’re trying to enjoy your overseas trip.
If this happens to you, get in touch with us right away using the methods above or contact us through the relevant numbers.