What does a check in include?

A NAB Home Loan Check In is tailored specifically to you. Your check in might include information such as:

  • Insights into the suburb your property is based in. For example, whether house or unit prices have increased over the last year
  • How to find out what your property is worth with a free NAB Property Report
  • Tips relevant to you that will help you to unlock your home loan potential and make smart decisions for your future. Tips may include such things as:
    • How you can access funds to renovate or upgrade
    • How to structure your payments to allow for changes in circumstances (e.g. reducing to minimum repayments (if paying above) or fixing a portion of your loan to give certainty in repayments and cash flow)
  • A conversation with a home loan specialist to discuss your property goals


There are a number of reasons why you may not have received an email check in. For example, we may not have your consent to send you marketing communications. The good news is, requesting a check in is simple.

NAB Customer

Submit a request and we’ll call you back to provide a Home Loan Check In over the phone.

Call us on 13 22 65 to receive your Home Loan Check In over the phone.

Visit a branch to receive your Home Loan Check In in person.

Not a NAB Customer

Submit an enquiry form

Some examples of how a

Check in could help you

If you are outgrowing your current home you might want to consider:

  • Accessing redraw for renovations if you’re ahead in repayments on your variable rate loan (redraw is not available for fixed rate loans)
  • Increasing your home loan by consolidating your debts or borrowing additional funds with your existing home loan
  • Unlocking the equity you have in your existing property and loan

If your circumstances change and you need assistance you may want to consider:

• Reducing to minimum repayments (if you’re paying above minimum)

• Reviewing your existing insurance cover to protect you and your family

• Fixing a portion of your loan to help give certainty in repayments and cash flow.

• Contacting NAB Assist if you are experiencing financial difficulties (e.g. as a result of injury).

NAB Assist is a Customer Care team, specialising in working with customers experiencing financial difficulties.

If you want flexibility to change the way you manage your home loan, you may want to consider:

• Changing your repayment frequency (i.e. weekly, fortnightly or monthly)

• Reviewing your existing home loan structure against your current needs (e.g. split between fixed and variable)

• Paying your salary into an offset to reduce your loan balance and build equity at the same time

If you are starting a new business, you might want to consider:

• Talking to one of our small business bankers, who can help you with both your personal and business needs. Speak to a Small Business Banker today on 13 10 12.


Your home loan potential

At NAB, we understand that life is full of change, complexity and unexpected challenges. That’s why we’re here to support you over the life of your home ownership journey by providing you with innovative tools and services, and guidance from our home loan specialists.

Services such as our online calculators, NAB Home Loan Check In, NAB Go Ahead and NAB Property Reports, are designed to help you get the best out of your home loan.

Important Information

Available to NAB home loan customers who have registered or subscribed to receive marketing communications from NAB. Terms, conditions, fees, charges, eligibility criteria and lending criteria apply to NAB home loans (available on request). © 2018 National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686.

We're ready to help you

Call 13 78 79

Mon-Fri 8am - 7pm (AEST/ADST)
Sat-Sun 9am - 6pm (AEST/ADST)

Talk to an expert
Enquire online