Talk to NAB for Amazon Alexa

To start using the NAB Skill for Amazon Alexa, have your NAB app handy.

Enable NAB skill in Alexa

1. From Alexa, search for the NAB Skill in your Amazon Alexa app (From the menu, choose Skills then search for "NAB".)

2. Tap Enable to begin the setup process.

3. Enter your NAB ID (it's the 8-10 digit number you use to log into internet banking) then tap Continue.

Set up Alexa in the NAB app

4. Log in to your NAB app

You’ll be notified that the NAB for Amazon Alexa wants to link to your profile. Tap Continue to proceed with the authorisation.

Now tap The NAB Skill on Amazon Alexa from the list of Data sharing permissions you’ve previously linked your NAB profile to, then tap Authorise.

Helpful hint: If you didn’t receive a notification, choose Profile from the NAB app menu, then Data sharing permissions.

5. Approve access by reviewing and accepting the Terms and Conditions.

6. Create a 4-digit code

Note: To keep your NAB profile as secure as possible, choose a code which is different to your card PIN, NAB app passcode or telephone banking PIN.

Activate the connection in Alexa

7. Return to the Amazon Alexa app (or web browser) and tap Activate to finalising linking your profile.

Now, you’re ready to go! To get started, say, Alexa, open NAB.

Note: Please ensure you first securely link your Alexa enabled device to your NAB profile following the steps listed above before accessing your account information through the NAB skill by saying: “Alexa ask NAB…”.

The NAB Skill is supported in Amazon’s Australia/New Zealand region. For details on how to update either your Amazon profile or your device’s country settings, visit Alexa Device Support.

The NAB skill is available on all Alexa enabled devices available in Amazon’s Australian/New Zealand region. Learn more about Alexa and Alexa-enabled devices and how to manage your device’s country settings.

Most of the accounts you can access on the NAB app can also be accessed through Alexa – transaction and savings accounts, home and personal loans and credit cards.

Other accounts such as term deposits, portfolio facilities and traveller cards are not currently accessible.

If you have a hidden account in NAB Internet Banking or in the NAB app, it will not be accessible through Alexa.

We are working hard to bring you features in the future. You can continue to make payments and transfer money from your NAB app.

For information on troubleshooting with Amazon Echo Products or Alexa, please visit the Amazon Echo Support Centre.

Alexa is a voice service; as such other people in your house may hear her responses to your questions. To keep your accounts safe, you must create a four digit code which you’ll use when accessing the NAB Skill for Amazon Alexa.

As it’s said aloud, it’s important this code is different from your credit and debit card PINs, your telephone banking PIN and your NAB app passcode.

If you don’t use the NAB skill for more than 90 days, your NAB profile will be automatically unlinked from Alexa and you’ll need to re-register.

To do this, go to the Alexa app, find the NAB skill then tap the Disable skill button. Now tap the Enable skill button and go through the steps listed above. You’ll need to have the NAB app handy to complete the process.

To change your code, you must reconnect your Alexa and NAB profiles. Go to the Amazon Alexa app, find the NAB skill then tap the Disable skill button. Now tap the Enable skill button and when prompted, use your NAB app to go through the steps to re-accept the terms and conditions and set a new code.

If you no longer want to use NAB skill, log into the Amazon Alexa app, find the NAB skill and tap the Disable skill button.

If you’re unable to do this, you can disconnect your NAB profile from Alexa by logging into the NAB app then select Profile from the menu and then select Data sharing permissions. Then select The NAB Skill on Amazon Alexa and then tap Remove Access.

Any questions you ask or anything you say to Alexa, and anything Alexa says back to you may be stored by Amazon. Amazon provides information about this at these pages:

• Alexa and Alexa Device FAQs
• Amazon Privacy Notice
• Amazon Alex Terms of Service

We’ve designed the NAB skill to ensure no sensitive data is exchanged between you and Alexa, such as your NAB ID, password, date of birth, bank account numbers, etc.

Information about we handle your personal information is included in our Privacy Policy.

To accept terms and conditions, log into the NAB app and then select Profile from the menu, and then select Data sharing permissions.

If the registration has been initiated from the Alexa app/website, there will be an option The NAB Skill on Amazon Alexa. The T's & C's can be accessed through this option to complete the registration process.

There is a known issue on Andriod 8.0.0. Users will not be able to access NAB skill on Alexa until this is resolved. NAB technology team are working on getting a fix for this issue very soon.