NAB Traveller Card

NAB Traveller Card is both chip and PIN protected, giving you added protection against fraud. You’ll also receive a back-up card – just in case you lose your main one – and 24/7 global emergency assistance support, where emergency funds can be sent to you within 20 minutes, depending on where you are in the world.

If you need help or think your PIN or any other security information has been compromised, please call NAB Card Services immediately. If you’re calling from overseas, the number is +44 207 649 9404 or if you’re calling from within Australia, please call 1800 098 231. There’s also a free call number for each country – which you’ll find listed in our Product Disclosure Statement.

Please call NAB Card Services to report your lost or stolen card immediately. If you’re calling from overseas, the number is +44 207 649 9404 or if you’re calling from within Australia, please call 1800 098 231. There’s also a free call number for each country – which you’ll find listed in our Product Disclosure Statement.

If it’s your primary card, you’ll still be able to use your back-up card (and its PIN) in the same way as your primary card.

If you happen to lose both cards, we can send you replacement cards (as well as new PINs) free of charge within three to seven business days, depending on which you’re country you’re travelling in

There is no cost attached to getting a NAB Traveller Card. What’s more, there are no fees for reloading and unloading currency onto it, or on-going fees for keeping currencies on your card for your next trip overseas.

See our Product Disclosure Statement for a full list of fees and charges.

You can load up to 10 of the following currencies:

• Australian Dollars – $AUD
• US Dollars – $USD
• Great British Pounds – £GBP
• Euros – €EUR
• Canadian Dollars – $CAD
• New Zealand Dollars – $NZD
• Japanese Yen – ¥JPY
• Singapore Dollars – $SGD
• Hong Kong Dollars – $HKD
• Thai Baht – βTHB

Yes, you can reload funds onto your card using NAB Internet Banking, the NAB app, NAB Card Services, My Account, BPAY® or at any NAB branch.

If you use NAB Internet Banking, the funds will be available straightaway.

If you use BPAY®, it can take between two to three Australian business days – if you load on a Thursday or Friday, it can take up to five business days for the funds to be available on your card.

Here are the BPAY® details you’ll need:

Biller Code: 195016

Reference Number: your 16-digit card number.

To contact NAB Card Services from overseas, please call +44 207 649 9404 or if you’re calling from within Australia, the number is 1800 098 231. There’s also a free call number for each country – which you’ll find listed in our Product Disclosure Statement.

If you’re an existing NAB customer, you can transfer funds off your NAB Traveller Card to any of your linked NAB accounts using NAB Internet Banking.

Your other option is to complete our Cash Out form to withdraw your funds and you can select to close your NAB Traveller Card at the same time. Any remaining funds in a foreign currency will need to be converted to Australian Dollars and deposited into an account held with a financial institute in Australia.

If you’ve loaded it, your card will use the currency of the country you’re in. If you don’t have enough local currency, and you’ve got other currencies on the card, the transaction will be debited firstly from the remaining local currency, and then from the other currencies in the order of priority until the sufficient amount is found.

Transactions and fees that require a currency conversion are calculated using the MasterCard® foreign exchange rate and are subject to the NAB Foreign Currency Conversion fee.

Some merchants or ATMs may ask if you want to complete your overseas transaction in local or home currency. It is important to choose local currency (where you have that currency loaded on your card) to avoid foreign currency conversion fees.

Let’s say you’re holidaying in the United States, you’re out for a $US30 lunch and go to pay for it with your NAB Traveller Card:

Paying with local currency

By clicking local currency on the terminal, the transaction will be made in US Dollars stored on your card. We recommend that you pay in US dollars (assuming sufficient funds on your card) rather than in Australian Dollars which would result in Foreign Currency Conversion fees.

Paying with home currency

By clicking home currency on the terminal, the transaction will be made in Australian Dollars even if you don’t have Australian Dollars loaded on your card. In which case other currencies loaded on your card will be converted to Australian Dollars to complete the transaction. This results in a foreign exchange transaction. It will be calculated using the MasterCard® foreign exchange rate. Also a NAB Foreign Currency Conversion fee will apply.

So when transacting overseas it is best to choose the currency which is local to the place you are located. This helps to avoid unnecessary conversion of currencies to Australian Dollars to complete the transaction and attracting a currency conversion fee.

You’ll need to register for My Account. This will allow you to manage your NAB Traveller Card 24/7 – you can check your balance, move money from one currency to another currency on your card and review your transaction history.

To register, visit My Account, select New Registration and simply follow the instructions on the screen to register your primary NAB Traveller Card.

If you’re unable to go online, you can call NAB Card Services 24/7 on 1800 098 231 from within Australia. If you’re overseas, please call +44 207 649 9404 or the free call number for the country you’re in – you can find contact numbers in the Product Disclosure Statement.