“At NAB we value differences amongst our customers, our people and in the community. Being accessible is part of our focus on inclusion and a core part of our values.”

Anthony Waldron

Executive General Manager, Broker Partnerships

Respect for people is a value we at NAB live by. And with 2.2 million Australians of working age living with a disability1, it’s important that our products, buildings, technology and facilities are accessible. A culture of inclusion is central to supporting those with accessibility needs.

Through previous Accessibility Action Plans, NAB has worked to ensure that meeting accessibility needs of our customers and employees is how we do business. When we design and build our products, we are striving to innovate and go beyond what is required.

In doing this, our customers are critical in testing our solutions and providing feedback. We’re working to better support our employees, so they are able to better support and service our customers, and the communities in which they live.

Our Accessibility Action Plan is a big part of our inclusive culture and our vision to continually improve accessibility for our people and customers. We want to make it easy for customers with accessibility needs to do business with us, no matter how they choose to interact with us. To do this we are focusing on:

  • Leading in digital accessibility as more customers use technology to interact with us
  • Creating a more diverse workforce through recruitment of people with a disability
  • Further driving inclusion by educating our people about accessibility

You can read more about this and our commitment to our people, customers and communities in the Plan below.

Download the Accessibility Action Plan 2017 - 2018 (PDF, 609KB)

Download the Accessibility Action Plan 2017 - 2018 (Word doc, 97KB)

Note: The Word document version maximises accessibility when used with a screen reader. Please email us at diversity.&.inclusion@nab.com.au if you would like us to provide the plan in an alternative format.

1 Australian Network on Disability