Help and support Support for your payment terminal solution

Learn more about your payment terminal solution – watch videos, get step-by-step instructions for performing everyday tasks, and see our troubleshooting guides.

How to look after your NAB EFTPOS machine

Quest QT850

Quest QT850 terminal

Quick view:

  • Machine colour: Black

  • Brand: Quest

  • Model: Quest QT850

  • Display: 3.5” colour touchscreen

  • Weight: 395 grams 

Quest QT850 terminal

Ingenico Move/5000

Ingenico Move/5000 terminal

Quick view:

  • Machine colour: Black

  • Brand: Ingenico

  • Model: Move/5000

  • Display: 3.5-inch touchscreen

  • Weight: 320 grams

NAB Easy Tap

NAB Easy Tap payment app 

Quick view:

  • Machine: Payment app downloaded to your compatible Android device

  • Brand: Developed by Quest Payment Systems

  • Minimum operating system: Android Operating System (OS) of 9.0+

  • Device eligibility: Android device with Near Field Communication (NFC) enabled

mPOS

mPOS MT330 (no longer for sale to new merchants)

Quick view:

  • Machine colour: Black

  • Brand: Quest

  • Model: MT330

  • Display: OLED, 128 x 96 pixels, Colour graphic display

  • Weight: 140 grams

Verifone VX680/VX820

Verifone VX680/VX820 (no longer for sale to new merchants)

Quick view:

  • Machine colour: Silver

  • Brand: Verifone

  • Model: VX680 (Mobile) or VX820 (Countertop)

  • Display: 3.5-inch touchscreen

  • Weight: 502 grams

Tips Business resources for merchants

Resources for merchants including information about choosing EFTPOS, guides for taking payments, industry-specific help and advice, security tips and more.

Enhance your setup

Security and fraud

Troubleshooting and guides

Understanding fees and charges

Contact us

Talk to a Transactional Banking Specialist

Let us help with your business banking needs, Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

1300 338 767

24/7 Terminal support

Call us for terminal support 24/7.

1300 369 852

eCommerce and Online support

Call us for NAB Transact support Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)

Call us for NAB Gateway support 24/7.

1300 369 852

Important information