Cyber Month 2024

We’re a proud supporter of Cyber Month 2024, an international initiative to raise awareness about the importance of cyber security and an annual reminder for all Australians to stay secure online.

While our security team works hard to keep its systems and customers cyber safe, Cyber Month is a reminder of the steps we all need to take to stay alert and informed.

What you can do to stay safe

There are four easy steps you can take to protect yourself or your business online.

 

Monthly webinars

You can also sign up to attend one of our monthly cyber security and scams webinars.

What to do in the event of fraud or a scam

If you think you’ve been the victim of fraud or a scam and are worried about your account security, we can help.

Report a suspicious message

Never respond to or open a suspicious text or email. Forward suspicious emails to phish@nab.com.au and then delete.

Please forward suspicious text messages to 0476 220 003 (047 NAB 0003) and then delete. You won’t receive a personal response from either phish@nab.com.au or from 0476 220 003.

Report a lost or stolen card 

Get in touch with us as soon as you realise your card is lost or stolen. You can also place a temporary block on your card while we investigate it for you.

Call us 24 hours, 7 days a week - toll free

Within Australia: 1800 033 103

Overseas: +61 3 8641 9121

Get immediate assistance

If your online security has been compromised, let us know immediately.

Call us 24 hours, 7 days a week - toll free

Within Australia: 13 22 65

From overseas: +61 3 8641 9083

To get you to the right team faster, please follow these steps:

  1. Press ‘3’ on the main menu.
  2. Select the menu option most appropriate for your situation.

How to report suspicious text messages

iPhone

 

  1. Tap and hold your finger on the message until the option Copy/More appears.

  2. Select More then tap the Share/Forward arrow in the bottom right corner of the screen.

  3. Type '0476 220 003' as the recipient, and press Send.

  4. Delete the original and forwarded versions of the message.

Android

 

  1. Tap and hold your finger on the message until a menu appears.

  2. Select Forward, type '0476 220 003' as the recipient, and press Send.

  3. Delete the original and forwarded versions of the message.

NAB Payment Alert

Find out how we're helping reduce the risk of fraud, scams and cyber crime.

Cyber security hub

To help protect yourself or your business from cyber threats, fraud and scams we’ve created a resource hub with helpful articles, training, guides and toolkits.

Personal security hub

Free resources to help you and your family stay safe online and in real life.

Business security hub

Keep your business and customer information safe with security tips to help prevent fraud.

How to avoid scams, fraud and cyber crime

From emails and text messages to phone calls, we can help you spot a scam and contact us if you think you’ve been affected by fraud.

How to identify spam and phishing messages

Be on the lookout for suspicious messages and avoid being a target of cyber-criminals.

How to protect your business from email-based scams

Email scams are a growing threat to Australian businesses. Here are some simple steps you can take to stay safe.

Account safety tips

Read our tips on protecting your accounts and information from fraud.

Preventing debit and credit card fraud

Simple tips to keep your credit and debit card safe from fraud.

Simple tips on ATM security

Read how to keep your money and accounts safe while using a NAB ATM

Report fraud and scams

Learn what to do in the event of fraud or scams, and how to identify if you’re a victim.

Security webinars and podcasts

Our cyber security webinars and podcasts provide practical and up to date insights and education for you and for businesses. Register for the next available webinar or listen to our podcasts today

Personal cyber security webinars

Find out about the most recent, common scams and how to keep you and your family safe from them. See when the next 60-minute session is being held.

Business cyber security webinars

Knowledge and awareness are essential tools for businesses in the fight against cyber crime. See when the next insight session on looking out for threats is being held.

NAB Security Podcast

Listen to our podcasts on cyber security and fraud.

Expert support with NAB Secure

NAB Payment Alert helps you spot red flags

Alerting you in real time to review payments in the NAB app and NAB Internet Banking, to identify potential scams before proceeding.

24/7 fraud assistance

NAB's team is available 24/7 to assist you if you think you've fallen victim to a scam or fraud.

Safety features in the NAB app

Securely transact in the NAB app with multi-factor authentication. Use safety features like blocking and unblocking your cards, changing credit card limits and using PayID® to send and receive payments with confidence.

Technology to help keep you safe

We’re investing in security technologies including advanced biometrics capabilities for Internet Banking, the NAB app, and NAB Connect.

Trained colleagues to spot red flags

Our branch and call centre teams are trained to help spot potential scams and fraudulent activity.

Involvement in joint security operations

We’re collaborating with law enforcement and government agencies to investigate serious and organised transnational crime groups targeting Australians.

No links from NAB SMS

Removal of unexpected links from SMS messages, opens in new window sent by NAB to make it easier to spot a phishing message.

Taking action to help stop spoofing scams

Adding additional protections to reduce scam messages, opens in new window appearing in legitimate bank text message threads and placing bank phone numbers on the Do Not Originate list to help reduce scam calls impersonating NAB numbers.

Cyber security offers

Cyber security offers for NAB business customers, including free CrowdStrike software.

More security tips

Keep your account and information safe when banking with us by following our easy-to-follow information and guides.

Responsible disclosure program

We take our systems security seriously. The responsible disclosure of vulnerabilities helps ensure the security and privacy of NAB and our customers.

If you believe you have found a security vulnerability, let us know via our Responsible Disclosure Program, managed by Bugcrowd. Please note all disclosures must be made via Bugcrowd, not directly to NAB.

NAB does not condone malicious or illegal behaviour in the identification and reporting of security vulnerabilities.

To see the terms of the Program, and to disclose vulnerabilities, please refer to NAB’s Responsible Disclosure Program, opens in new window.

Industry partners

We’ve partnered with industry experts to help keep you safe and provide up to date information.

Terms and Conditions

PayID® is a registered trademark of NPP Australia Limited.