What to do in the event of fraud or a scam
If you think you’ve been the victim of fraud or a scam and are worried about your account security, we can help.
Report a suspicious message
Never respond to or open a suspicious text or email. Forward suspicious emails to phish@nab.com.au and then delete.
Please forward suspicious text messages to 0476 220 003 (047 NAB 0003) and then delete. You won’t receive a personal response from either phish@nab.com.au or from 0476 220 003.
Report a lost or stolen card
Get in touch with us as soon as you realise your card is lost or stolen. You can also place a temporary block on your card while we investigate it for you.
Call us 24 hours, 7 days a week - toll free
Within Australia: 1800 033 103
Overseas: +61 3 8641 9121
Get immediate assistance
If your online security has been compromised, let us know immediately.
Call us 24 hours, 7 days a week - toll free
Within Australia: 13 22 65
From overseas: +61 3 8641 9083
To get you to the right team faster, please follow these steps:
- Press ‘3’ on the main menu.
- Select the menu option most appropriate for your situation.
How to report suspicious text messages
iPhone
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Tap and hold your finger on the message until the option Copy/More appears.
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Select More then tap the Share/Forward arrow in the bottom right corner of the screen.
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Type '0476 220 003' as the recipient, and press Send.
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Delete the original and forwarded versions of the message.
Android
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Tap and hold your finger on the message until a menu appears.
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Select Forward, type '0476 220 003' as the recipient, and press Send.
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Delete the original and forwarded versions of the message.
NAB Payment Alert
Find out how we're helping reduce the risk of fraud, scams and cyber crime.
Cyber security hub
To help protect yourself or your business from cyber threats, fraud and scams we’ve created a resource hub with helpful articles, training, guides and toolkits.
Personal security hub
Free resources to help you and your family stay safe online and in real life.
Business security hub
Keep your business and customer information safe with security tips to help prevent fraud.
How to avoid scams, fraud and cyber crime
From emails and text messages to phone calls, we can help you spot a scam and contact us if you think you’ve been affected by fraud.
How to identify spam and phishing messages
Be on the lookout for suspicious messages and avoid being a target of cyber-criminals.
How to protect your business from email-based scams
Email scams are a growing threat to Australian businesses. Here are some simple steps you can take to stay safe.
Account safety tips
Read our tips on protecting your accounts and information from fraud.
Preventing debit and credit card fraud
Simple tips to keep your credit and debit card safe from fraud.
Simple tips on ATM security
Read how to keep your money and accounts safe while using a NAB ATM
Report fraud and scams
Learn what to do in the event of fraud or scams, and how to identify if you’re a victim.
Security webinars and podcasts
Our cyber security webinars and podcasts provide practical and up to date insights and education for you and for businesses. Register for the next available webinar or listen to our podcasts today
Personal cyber security webinars
Find out about the most recent, common scams and how to keep you and your family safe from them. See when the next 60-minute session is being held.
Business cyber security webinars
Knowledge and awareness are essential tools for businesses in the fight against cyber crime. See when the next insight session on looking out for threats is being held.
NAB Security Podcast
Listen to our podcasts on cyber security and fraud.
Expert support with NAB Secure
NAB Payment Alert helps you spot red flags
Alerting you in real time to review payments in the NAB app and NAB Internet Banking, to identify potential scams before proceeding.
24/7 fraud assistance
NAB's team is available 24/7 to assist you if you think you've fallen victim to a scam or fraud.
Safety features in the NAB app
Securely transact in the NAB app with multi-factor authentication. Use safety features like blocking and unblocking your cards, changing credit card limits and using PayID® to send and receive payments with confidence.
Technology to help keep you safe
We’re investing in security technologies including advanced biometrics capabilities for Internet Banking, the NAB app, and NAB Connect.
Trained colleagues to spot red flags
Our branch and call centre teams are trained to help spot potential scams and fraudulent activity.
Involvement in joint security operations
We’re collaborating with law enforcement and government agencies to investigate serious and organised transnational crime groups targeting Australians.
No links from NAB SMS
Removal of unexpected links from SMS messages, opens in new window sent by NAB to make it easier to spot a phishing message.
Taking action to help stop spoofing scams
Adding additional protections to reduce scam messages, opens in new window appearing in legitimate bank text message threads and placing bank phone numbers on the Do Not Originate list to help reduce scam calls impersonating NAB numbers.
Cyber security offers
Cyber security offers for NAB business customers, including free CrowdStrike software.
More security tips
Keep your account and information safe when banking with us by following our easy-to-follow information and guides.
Responsible disclosure program
We take our systems security seriously. The responsible disclosure of vulnerabilities helps ensure the security and privacy of NAB and our customers.
If you believe you have found a security vulnerability, let us know via our Responsible Disclosure Program, managed by Bugcrowd. Please note all disclosures must be made via Bugcrowd, not directly to NAB.
NAB does not condone malicious or illegal behaviour in the identification and reporting of security vulnerabilities.
To see the terms of the Program, and to disclose vulnerabilities, please refer to NAB’s Responsible Disclosure Program, opens in new window.
Industry partners
We’ve partnered with industry experts to help keep you safe and provide up to date information.
Terms and Conditions
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