Service options using NAB Telephone Banking
Compare service options available on NAB Telephone Banking with other services like internet banking, ATMs and branches.
Accounts
This table shows the account services available through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Account balance | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM Yes |
Australia Post and giroPost Yes |
| Account interest earned | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Deposit money | Telephone banking self service No |
Telephone banking banker assisted No |
Internet banking No |
Branch Yes |
ATM Yes |
Australia Post and giroPost Yes |
| Get account and bsb information | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Withdraw cash | Telephone banking self service No |
Telephone banking banker assisted No |
Internet banking No |
Branch Yes |
ATM Yes |
Australia Post and giroPost Yes |
| Pay bills using BPAY® | Telephone banking self service Yes |
Telephone banking banker assisted No |
Internet banking Yes |
Branch No |
ATM No |
Australia Post and giroPost No |
| Schedule automatic BPAY periodical payment | Telephone banking self service No |
Telephone banking banker assisted No |
Internet banking Yes |
Branch No |
ATM No |
Australia Post and giroPost No |
| Transaction history | Telephone banking self service Yes Up to 20 transactions |
Telephone banking banker assisted Yes |
Internet banking Yes Last 3 months |
Branch Yes |
ATM Yes Last 10 transactions |
Australia Post and giroPost No |
| Transfer funds between your NAB accounts | Telephone banking self service Yes |
Telephone banking banker assisted No |
Internet banking Yes |
Branch Yes |
ATM Yes |
Australia Post and giroPost No |
| Transfer funds to 3rd party accounts | Telephone banking self service No |
Telephone banking banker assisted No |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
Cheques
This table shows the cheque services available through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Get a copy of a cheque | Telephone banking self service No |
Telephone banking banker assisted No |
Internet banking Yes |
Branch No |
ATM Yes |
Australia Post and giroPost No |
| Order a cheque or deposit book | Telephone banking self service No |
Telephone banking banker assisted No |
Internet banking Yes |
Branch Yes |
ATM Yes |
Australia Post and giroPost No |
| Search for a range of cheques | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Search for a presented cheque | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Stop payment of a cheque | Telephone banking self service No |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
Credit cards
This table shows the cheque services available through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Apply for a credit card | Telephone banking self service No |
Telephone banking banker assisted Yes |
Internet banking No |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Credit card balance | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM Yes |
Australia Post and giroPost No |
| Check payment due date | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Make minimum credit card payment | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
Rates
This table shows the interest rates services available through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Get foreign exchange rates | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Get product rates | Telephone banking self service No |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Get term deposit rates | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
Statements
This table shows the statement services available through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Order current statement | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Order previous statement | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
Sales
This table shows the products you can apply for through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Apply for a home loan | Telephone banking self service No |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Apply for a personal loan | Telephone banking self service No |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Get a loan payout quote | Telephone banking self service No |
Telephone banking banker assisted Yes |
Internet banking No |
Branch Yes |
ATM No |
Australia Post and giroPost No |
Other services
This table shows other services available through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Change your PIN | Telephone banking self service No |
Telephone banking banker assisted No |
Internet banking No |
Branch No |
ATM Yes |
Australia Post and giroPost No |
| Create a redraw | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Get available funds for redraw | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Open selected accounts | Telephone banking self service No |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Change or reset telephone banking password | Telephone banking self service No |
Telephone banking banker assisted Yes |
Internet banking No |
Branch Yes |
ATM No |
Australia Post and giroPost No |
| Speak to Customer Service Representative on 13 22 65 from Monday to Friday, 8:00am to 7:00pm (AEST/AEDT) and Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) | Telephone banking self service Yes |
Telephone banking banker assisted Yes |
Internet banking Yes |
Branch No |
ATM No |
Australia Post and giroPost No |
Important information
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