Miscellaneous

Which accounts can I access with NAB Internet Banking?

You are able to access most NAB accounts using NAB Internet Banking. These include your NAB Credit Cards, your loans, your transaction accounts and your NAB Online Trading account. You may also view your Equity Lending Facility, your LoanCover policy and your leasing products. If you register for enhanced internet banking you may also view your MLC Investment/Insurance and National General Insurance products.

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Why can't I disable my access to an account?

You can't disable access to accounts that have pending payments (ie. future dated and periodic bill payments or transfers). You must wait until all pending bill payments or transfers have been processed before you can disable your access to the account.

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What type of software packages can I export account and transaction information to?

You can export your account and transaction information into any software package that accepts Comma Separated Values (CSV) and Quicken® Interface Format (QIF) files. For example, spreadsheets, word processors, Microsoft® Money, Quicken® and MYOB® 2002.

Date formats

Quicken® 6.0 (or earlier) only accepts dates exported in the format mm/dd/yy.
Quicken® 7.0 and Microsoft® Money automatically configure themselves to default to your regional settings. For example, if you have set your regional settings within Windows® to be 'Australia', the date expected in the exported file will be dd/mm/yy.

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What is a BSB number?

A BSB number must be exactly six digits in length and identifies the bank and outlet at which an Australian bank account is held.

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How will I be advised of future enhancements to NAB Internet Banking?

Enhancements will be generally advised by a broadcast message to all NAB Internet Banking users. It is important that you check for incoming messages each time you log in to NAB Internet Banking. You will be advised of new messages sent from the bank on the Account balance screen. Look for You have x new message(s) at the top of the screen.

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What are my "available funds"?

"Available funds" is a term used to describe the money in your account that is available for immediate use. If you have an overdraft, the unused amount of this facility would also be included in your total available funds.

Cheques that have been deposited into your account but not yet "cleared" may also be included in your available funds balance. To check if you have any unclear funds, please use the Account details function of NAB Internet Banking.

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How often is my balance updated?

NAB Internet Banking gives you a direct connection to the bank's computer systems. This means that you have an up to the minute balance of your account.

All transactions you make (ie. ATM, EFTPOS, NAB Telephone Banking or NAB Internet Banking transactions, but excluding online applications for term deposits), will be immediately reflected.

Some transactions are not processed immediately, such as some cheque deposits or salary payments. Information from these transactions will usually be updated overnight and will be available to NAB Internet Banking from 6am on the next business day*.

*Subject to system availability

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What do I do if a transaction does not appear in my transaction history?

Transaction history displays all transactions made on the accounts you have made accessible within NAB Internet Banking. If a transaction does not appear, it may not yet have been processed. For example, if you have written a cheque it may not have been deposited by the payee or it may not have been processed and debited to your account.

You should ensure that you allow for outstanding payments when checking your transactions and available balance. If you are concerned about any particular transaction, you can contact NAB to investigate further*.

* Charges may apply for this service (eg. repeat statements or voucher retrieval, etc).

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How do I change the number of days worth of transactions I can view?

When you first register for NAB Internet Banking, you will automatically be able to view 30 days worth of transactions for each of your accounts.

You can change this setting up to 100 days by either:

  • specifying the number of days as part of your temporary filter criteria on the Transaction history filter screen, or
  • specifying the default number of days as a permanent setting within the Settings/Mailbox in Internet Banking settings menu.

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How do I change the number of transactions that appear on each page of transaction history?

When you first register for NAB Internet Banking, 25 transactions will be displayed on each page of transaction history. For example, if there are 125 transactions in your transaction history, they will be displayed over 5 separate pages.

You can change this setting by either:

  • specifying the number of transactions per page as part of your temporary filter criteria on the Transaction history filter screen, or
  • specifying the default number of transactions per page as a permanent setting within the Settings/Menu in Internet Banking settings menu.

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What do I do if I need my term deposit money before the maturity date?

A term deposit is a special account that requires funds to be lodged for an agreed term, in order for an agreed rate of interest to be paid.

You may request for the early repayment of all or part of your deposit, however we may charge you its reasonable estimate of the cost to it of meeting the early repayment.

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Why can't I lodge a "trade-up" or "at call" term deposit?

These term deposits require special instructions from customers, on establishment and on an ongoing basis. At present, NAB Internet Banking is not able to cater for these special requirements.

If you wish to lodge a "trade-up" or "at call" term deposit, you can do this by calling us on 13 13 12, or contacting your local branch.

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Why can't I reconcile my account balance?

If you have placed an order to purchase shares with NAB Online Trading, both the current and available balance of your nominated bank/funding account, as it appears on all NAB electronic services including internet banking, NAB Telephone Banking and NAB Online Trading, will be reduced by the order amount. This reduction in your balance will not be reflected on your bank statement until the buy order is executed in the market and the trade (contract note) is settled. To quantify amounts on hold, refer to the Funds available for trading screen in NAB Online Trading.

You will continue to earn interest on the funds set aside for the buy order amount until the trade (contract note) is settled. You can access the funds set aside for the order amount if you cancel your buy order before the buy order is executed in the market.

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Can I turn off the access to my NAB Online Trading Share Portfolio Holdings?

Yes. If you do not want to view your National Online Share Portfolio Holdings, you can disable your access from the Internet banking settings screen in the Settings/Mailbox section of NAB Internet Banking.

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Can I turn off access to my MLC investment/insurance and general insurance products?

Yes, to disable the viewing of these accounts in internet banking go to the Settings/Mailbox option from the top menu bar and select the Internet banking settings option. Once in Internet banking settings remove the ticks that select either MLC or general insurance and then click on the Save account settings button.

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I don't want my NAB profile linked any longer to National General Insurance or MLC products. What do I do?

Call us on 13 22 65 and advise that you wish to have your enhanced internet banking view removed.

Alternatively, if you are an internet banking customer, you can send a secure message to us through our internet banking message service.

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  • Quicken is a registered trademark of Intuit Inc., or one of its subsidiaries, in the United States and/or other countries.
  • MYOB is a registered trademark of MYOB Technology Pty Ltd.

  • Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries.
  • Quicken is a registered trademark of Intuit Inc., or one of its subsidiaries, in the United States and other countries.
  • MYOB is a registered trademark of MYOB Technology Pty Ltd.
  • Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries.
  • Quicken is a registered trademark of Intuit Inc., or one of its subsidiaries, in the United States and other countries.
  • MYOB is a registered trademark of MYOB Technology Pty Ltd.
  • Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries.
  • Quicken is a registered trademark of Intuit Inc., or one of its subsidiaries, in the United States and other countries.
  • MYOB is a registered trademark of MYOB Technology Pty Ltd.
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