Three key tips for online security

It’s easy to protect yourself against online fraud

  1. Use SMS security – Even if your ID and password fall into the wrong hands, a fraudster won't be able to transfer any funds because they don’t have your mobile phone to receive the SMS code.
  2. Keep your computer’s security software including anti-virus, anti-spyware, anti-spam and firewall products up to date.
  3. Pause and think when receiving an email or viewing a website that looks suspicious. If you're concerned don't proceed and ask for assistance on 1300 651 656. Report spoof/hoax emails.

More simple tips to help you protect yourself against online fraud

We are committed to researching, developing and implementing world class online security technologies and processes to ensure we achieve the highest standards in the industry.

To maximise your security, below are some simple security steps you can take to help you further protect the information on your computer. Please note this is not an exhaustive list and is for general information only.

For more specific information about how to protect your computer, please visit the Microsoft® Security & Privacy site or the Apple® Product Security site.

  Dos   Do nots
Always type into your browser’s address bar when accessing our website and NAB Internet Banking.

Where possible avoid using computers in public places, such as internet cafes, hotels and airport lounges. Consider locking your password.

If you need to use a computer in a public place remember to clear your browser cache, cookies and history when you have finished your NAB Internet Banking session.

Keep your operating systems up-to-date by ensuring that automatic updates are switched on and are installed when they become available. Never access NAB Internet Banking from an email. If you have, call 1300 651 656 immediately.
When logging in check that a secure connection is being used (an HTTPS:// SSL connection) and if in doubt check the security certificate. Don’t write your password down.
Exercise good password management: Keep it a secret, change it regularly and consider locking your password. Never leave your computer unattended while logged in to NAB Internet Banking.
Make sure you are not observed when entering your Internet Banking password. Do not use obvious passwords such as your date of birth, name, telephone number or address.
Delete spam emails and do not open email attachments from strangers. Consider using a SPAM filter. Do not install software or run programs of unknown origin.
Be sure to logout after Internet Banking and consider locking your password. Do not disclose personal or financial information to little-known or suspect websites.
Choose a reputable Internet Service Provider (ISP) to provide your internet access.    
Disable the option on your web browser to automatically remember user names and passwords. Check your browser help for instructions.    
Always use NAB Internet Banking in an environment you trust.    
If you use a home wireless connection, take steps to ensure it is secured by enabling one of the available encryption methods.    

For more specific information about how to protect your computer, please visit the Microsoft® Security & Privacy site or the Apple® Product Security site.

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