Changes effective 1 November 2023

Please read this summary of changes to understand how it will affect your complimentary card insurance policy.

Read summary of changes

Key features

If your NAB card offers complimentary domestic travel insurance, here are a few reasons to use that feature.

Simple eligibility check

With Allianz Global Assistance’s eligibility portal, opens in new window, you can easily check if your card is eligible for up to five complimentary insurances including domestic travel insurance.

No need to get a quote

Your insurance is complimentary with eligible NAB cards, so no need to get quotes or apply.

Eligible NAB cards

The following NAB cards include complimentary domestic travel insurance.

On sale cards

Off sale cards

Eligible purchases

To be eligible:

  • the entire cost of the return domestic flight ticket is charged to the accountholder’s card account; or
  • at least $250 of prepaid travel costs are charged to the accountholder’s card account and you have a return domestic flight ticket prior to commencing the journey.

Policy coverage

The below is a limited summary only. Terms, conditions, exclusions, limits, sub-limits and excesses apply.

Designed to cover cancellation, flight delay, luggage and additional expenses up to specified limits.

You, your spouse and your dependants may be covered by this policy subject to meeting eligibility criteria.

For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the NAB Card Insurance Policy Information Booklet effective 1 November 2023 (PDF, 489KB), opens in new window.

What may be covered

Below is a limited summary only. For the full list of benefits and any limits and excesses that apply, please read the NAB Card Insurance Policy Information Booklet effective 1 November 2023 (PDF, 489KB), opens in new window.

Examples of what this insurance is designed to cover include:

  • cancellation

  • flight delay

  • luggage and luggage delay

  • additional expenses.

What isn’t covered

Below is a limited summary only. For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the NAB Card Insurance Policy Information Booklet effective 1 November 2023 (PDF, 489KB), opens in new window.

Examples of what’s not covered include claims arising directly or indirectly because of:

  • travelling against medical advice
  • you participating in any dangerous activities or exposing yourself to danger unless in an attempt to save a human life.

Other complimentary insurances

If you have an eligible NAB card, and make an eligible purchase, these complimentary insurances are also available.

Complimentary international travel insurance

If your card is eligible for complimentary international travel insurance, this is what you need to know.

Complimentary rental vehicle excess insurance in Australia

How to make a claim, check eligibility and understand your policy.

Complimentary extended warranty insurance

Learn about policy coverage, eligibility and the simple claims process for your extended warranty insurance.

Complimentary purchase protection insurance

What you need to know about your policy coverage, eligible purchases and claims.

How to make a claim

The most convenient way to claim is to use the claims form and email the Allianz Global Assistance (AGA) claims team, or call AGA on the numbers below.

Email

Download the relevant form and email our insurance provider Allianz Global Assistance.

Download a form from Allianz Global Assistance , opens in new window

Call

Call Allianz Global Assistance (AGA) Monday to Friday, 8:00am to 7:00pm (AEST/ADST).

Australia: 1800 187 025

Emergency assistance is available 24 hours a day, seven days a week. Calls from mobiles, public telephones or hotel rooms may attract additional charges.

Australia: 1800 010 075

Overseas: +61 7 3305 8800

Terms and Conditions

AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz), has issued an insurance group policy to National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian credit licence 230686 (NAB) which allows eligible persons to claim under it as third-party beneficiaries. 

Access to the benefit of cover under the NAB card insurances is available to eligible NAB cardholders and other eligible third-party beneficiaries by operation of s48 of the Insurance Contracts Act 1984 (Cth). Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice. The insurance is underwritten by Allianz. NAB is not the product issuer or insurer and neither it nor any of its related bodies corporate guarantee any of the benefits under this cover.

If an eligible person wishes to claim any of these benefits, they will be bound by the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits of the group policy set out in the NAB Card Insurance Policy Information Booklet effective 1 November 2023 (PDF, 489KB), opens in new window, which may be amended from time to time. For claimable events that occurred prior to 1 November 2023, please refer to the NAB Card Insurance Policy Information Booklet Effective 30 June 2022 (PDF, 604KB), opens in new window.

For more information about the changes visit Information about changes to complimentary insurances.