Tell us you're going

TELL US ABOUT YOUR TRAVEL PLANS

Keeping your money safe is just as important to us as it is to you. That's why we ask you to tell us before you leave on holidays.

While you're away, we'll keep an eye out for suspicious activity on your debit or credit card, and all you need to do is sit back and enjoy your holiday.

If you travel overseas and don't tell us, we can easily mistake your holiday spending for fraud. That's why we ask you to tell us when and where you're going.

LET US KNOW WHEN YOU'RE TRAVELLING

Tell us your travel plans using NABs new Mobile Banking app and we'll make sure that your cards are safe and money is secure. NABs new Mobile Banking app will be available soon from the App Store* and on Google Play* from 20 October 2016:

  1. Login to your Mobile Banking app.
  2. Tap on More icon (iPhones*) or My Accounts icon (Android phones) to bring up the menu (this can be done on any screen including the My Cards screen).
  3. Tap on Overseas travel, this will take you to the Overseas travel screen.
  4. Tap on Add a trip.
  5. Enter all the overseas countries you plan to visit, including any stopover countries, then select Next.
  6. Enter your travel dates, then Next.
  7. Enter your email address and mobile number you'll be using while overseas. This is just in case we need to get in contact with you if we see any suspicious activity on your accounts. Then select Next.
  8. If you think you'll be using ATMs or making large purchases, tap the switch ON and then Submit.
  9. You'll see an onscreen confirmation that your travel notification was successful. Select OK.
You can also tell us by:
  • Completing a notification through Internet Banking:
    • Login to Internet Banking.
    • Select Settings/Mailbox.
    • Select Overseas Travel Notification.
  • Calling us on 13 22 65.
  • Visiting a branch. Find the branch nearest you.

WHEN YOU'VE ALREADY LEFT THE COUNTRY

You can still tell us of your travel plans by completing a notification using your NAB Mobile Banking app or Internet Banking.

WHEN YOUR TRAVEL PLANS CHANGE

You can easily edit or delete your existing travel notifications through your NAB Mobile Banking app.

If you didn't complete your travel notification in the NAB Mobile Banking app or don’t have the NAB Mobile Banking app, you can tell us your change of travel plans by:

  • Completing a notification through Internet Banking.
  • Calling us on 13 22 65.
  • Visiting a branch. Find the branch nearest you.

WHAT COUNTRIES WILL YOU VISIT?

It’s important to tell us all the countries you plan to visit including any stopovers. This let’s us know where you are and reduces the chance we put a hold on your cards due to suspicious transactions on your account.

DELETING COUNTRIES IN YOUR TRAVEL NOTIFICATION

You can do this in your NAB Mobile Banking App in the Where are you going? screen by tapping the grey cross to the right of each populated country.

MAKING LARGE PURCHASES AND USING ATMS OVERSEAS

The more information we know about your travel plans and how you plan to spend your money, the better we can monitor and make sure your cards are safe and your money is secure.

LOCATION AND NOTIFICATIONS SERVICES

If you turn on location and notification services in your NAB Mobile Banking app Settings, we’ll be able to send you an alert when you’re at the airport to remind you to let us know that you’re leaving the country. That way, we can protect your cards while you’re away. If you do not want to receive these notifications, in your settings select Notifications, and then Turn off the Notifications – Overseas Travel.

ADDITIONAL CARDHOLDERS

Just like the primary cardholder, you’ll need to submit your own travel notification by following the same steps in your NAB App. You can’t submit a travel notification on behalf of the primary cardholder.

CUSTOMISE YOUR VISA CREDIT AND DEBIT CARD SETTINGS

You can customise your Visa card settings so you decide when and how you use your card, including for overseas purchases. If you don’t allow your cards to be used for overseas purchases, you won’t be able to use your card, even if you’ve told us about your travel plans.

CALL US 24/7 IF YOUR CARD IS LOST OR STOLEN

  • Credit Card or Visa Debit Card - 1800 033 103 (within Australia) or +61 3 8641 9121 (from overseas).
  • NAB Traveller Card - 1800 098 231 (within Australia) or if you're calling from overseas we have a country-specific list of emergency numbers.

Calls from mobile phones are charged at applicable mobile phone rates.

*Apple®, iPhone®, iPad® and the Apple Logo® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store® is a service mark of Apple Inc. Google and the Google Logo are registered trademarks of Google Inc. © 2012 Google Inc. All rights reserved.

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We're ready to help you

Talk to an expert
Call 13 22 65

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Sat-Sun 9am - 6pm (AEST/ADST)