How can I keep my codes (PIN, password and SMS code) secure?
Don’t tell anyone your PIN or password (even your family or friends).
If we send you a PIN envelope, destroy it after memorising the PIN.
If using SMS Security, don’t disclose your security word via email or online.
Don’t record your PIN or password on your card, authentication device, or account statement.
Don’t record your NAB Telephone Banking or NAB Internet Banking password with your NAB ID.
Don’t record your PIN or password on anything you’re likely to keep with your card, authentication device, account statement, User ID or account number.
When choosing a new PIN or password don’t choose one that could be easily associated with you, such as your birth date, name, telephone number, address, or a friend’s, relative’s or pet’s details. Use a password only you would know.
Change your PIN and password regularly.
If you access your account using two or more codes, don’t record the codes together or on separate items that could be lost or stolen together.
Pause and think - be aware of email, Internet and telephone hoaxes and scams. If you are suspicious call us on 1300 651 656.
Don't respond to any email or telephone call requesting personal information, even if the email or telephone call appears to have come from us. We'll never ask you to disclose your details in this way.
Ensure your computer has the latest security updates applied. Vendors regularly release these updates as 'patches'. You can usually download these for free from the vendor's website.
Always use NAB Internet Banking in an environment you trust; be cautious when using computers in public places, such as Internet cafés, hotels and airport lounges.
When accessing NAB Internet Banking, use the computer keyboard to enter www.nab.com.au. Don’t click on a link from an email.
Am I liable if there is an unauthorised electronic transaction from my account?
The ePayments Code sets out in full the situations where you could be liable for unauthorised electronic transactions involving your card, password, authentication device, NAB ID or PIN. Your liability for such losses is determined by the ePayments Code, rather than these guidelines. Refer to ASIC's consumer guide to the ePayments Code at www.fido.asic.gov.au for more information.