Website feedback

 

Things you need to know

  • It's important for us to know what you think about our website. We'll use the information from this survey to improve the way we work online.
  • Everything you tell us in this survey is confidential. While we conduct this survey we'll adhere to the National Privacy Principles and our own privacy policy.

How long will it take

  • It should take you around 5 minutes to finish the survey.

Your overall opinion

On this scale, 1 means "one of the worst things online" and 10 means "one of the best things online".

How do you rate NAB Internet Banking? (required)

500 characters available

How do you rate nab.com.au (not including NAB Internet Banking)? (required)

500 characters available

What do you do with us?

What do you use our website for?

How is NAB Internet Banking doing?

For these questions 1 means "I don't agree at all" and 10 means "I agree completely".

Thinking only about NAB Internet Banking how much do you agree that:
  1. It's easy to find what you're looking for
  2. It looks good and feels good to use
  3. The information you read is clear and easy to understand
  4. We offer the functions you expect from online banking
  5. When you get stuck we offer enough help or support
  6. It's easy to register or reset your password

500 characters available

How is the website doing?

For these questions 1 means "I don't agree at all" and 10 means "I agree completely".

Thinking about our website outside of NAB Internet Banking, how much do you agree that
  1. It's easy to find what you're looking for
  2. It looks good and feels good to use
  3. The information you read is clear and easy to understand
  4. We offer the functions you expect from a banking website
  5. When you get stuck we offer enough help or support
  6. It's easy to apply for new accounts, products or services

500 characters available

How can we make things better?

Which of these possible improvements would you like us to add to NAB Internet Banking?

500 characters available

Which of these possible improvements would you like us to add to our website outside of NAB Internet Banking?

500 characters available