International Transfers Online
- How do I register for International Transfers?
- Can I make an International Transfer if I'm not registered for SMS Security?
- How do I activate the 'Pay Anyone' facility?
- What if I'm exempt from SMS security?
- Can I transfer money to a beneficiary in another country even if it is not a bank that is affiliated with NAB?
- Can I set up a periodic International Transfer?
- Why is my transfer stating 'insufficient funds' when I have the correct amount of money in my account?
- Does the fee change according to how much I am transferring?
- Is there a limit on how many transactions I can make per day?
- Is the fee included in my 'Pay Anyone' daily limit?
- Are fees charged by the overseas bank?
- Who do the additional fees get charged to?
- What if I am unsure of what the exchange rate of the currency I am transferring to is?
- Which Countries can I send an International Transfer to?
- What if the Country I am wishing to make a payment to is not in the list of Beneficiary Countries?
- I have received an acknowledgement from NAB which says 'processing'. Does this mean there is a problem with my transaction?
- What is the process of disputing an online international transfer?
- What requirements do I need to complete an International Transfer?
- I am receiving a message stating that my transfer will potentially overdraw my account, why is this?
- How long will it be before the beneficiary receives the funds into their bank account?
- What should I do if my beneficiary claims that they have not received the transferred funds?
- Will Internet Banking save the details of my transfer to use again?
- What is a Bank Identification Code (BIC) Number?
- What is an International Bank Account Number (IBAN)?
- How do I obtain an IBAN?
- What are the cut-off times for International Transfers?
How do I register for International Transfers?
The ability to perform International Transfers through Internet Banking will become available once you have registered for SMS Security and have the 'Pay Anyone' facility enabled.
Can I make an International Transfer if I'm not registered for SMS Security?
No, you cannot. To protect the privacy and security of NAB Internet Banking customers, you must be registered for SMS Security to make an International Transfer.
If your updated mobile number is registered with us, you can register for SMS Security by:
- logging into NAB Internet Banking and refer to the “my settings’ menu and select SMS Security, or
- selecting the SMS Security option during the NAB Internet Banking registration process
If you haven’t provided us your mobile phone number you can register for SMS Security by:
- contacting the Internet & SMS Banking Support Team on 1300 651 656, or IDD +61 3 8641 9886, or
- referring at any NAB branch.
Find out more about SMS Security and view the Internet Banking demonstration - www.nab.com.au/sms
How to activate the 'Pay Anyone' facility?
You can enable pay anyone access:
- immediately via Internet Banking by clicking on New International Transfer and following the prompts
- by contacting the NAB Internet & SMS Banking Support Team on 1300 651 656
- during the NAB Internet Banking registration process
- by completing an application form available from a NAB branch.
Note: To enable pay anyone access over the telephone, you will need to be registered for SMS security
The default 'Pay Anyone' access daily limit is $5000.
You can apply to increase your daily Pay Anyone limit up to $20,000 via Internet Banking so long as you are registered for SMS Security. If you want a higher limit (up to $20,000 for personal banking customers) you will need to:
- Register for SMS Security (if you're not currently registered), and
- Open the My settings menu and select Security
- Select Change daily transfer limit and follow the prompts
If you aren’t registered for SMS Security, you can apply for a higher limit of up to $20,000 by:
- Obtaining an application form from a NAB branch. Locate your nearest NAB branch.
- Complete the application form.
- Visit a NAB branch to be identified.
- Nominate a daily transfer limit. Once your application has been approved, the changes will appear the next time you log into Internet Banking.
What if I'm exempt from SMS security?
Customers that are exempt from SMS security will not be able to conduct an International Transfer unless they register for SMS security.
Can I transfer money to a beneficiary in another country even if it is not a bank that is affiliated with NAB?
Yes, as long as you have the correct SWIFT / BIC code or details of the bank you are wishing to transfer to, or the Beneficiary Bank address, the transaction can be made.
Can I set up a periodic International Transfer?
Yes, you now also have the ability to set up periodic telegraphic transfers with the option to have your payment processed weekly, fortnightly, monthly or quarterly.
Why is my transfer stating 'insufficient funds' when I have the correct amount of money in my account?
An international transfer has an associated fee of $22. You need to have enough money to cover both this fee as well as your transaction amount.
Does the fee change according to how much I am transferring?
No, the fee is a flat fee charged per transaction.
Is there a limit on how many transactions I can make per day?
No, as long as the total of your transactions fall within your daily 'Pay Anyone' limit.
Is the fee included in my 'Pay Anyone' daily limit?
No, the international transfer fee of $22 will not be included in your daily limit.
Are fees charged by the overseas bank?
A majority of International banks levy processing charges which vary between banks and countries and could result in additional fees being charged.
Who do the additional fees get charged to?
When completing your International transfer you can select to have the additional fees ; charged back to your account, or charged to the beneficiary. (This may result in the beneficiary receiving less funds than the amount sent)
What if I am unsure of what the exchange rate of the currency I am transferring to is?
NAB has a link to an indicative exchange rate tool that will provide you with an indication of your conversion amount. A confirmation with the exact amount of your transaction will be sent via secure message once your transaction is completed.
Which Countries can I send an International Transfer to?
The Countries that you can send an International Transfer to are:
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What if the Country I am wishing to make a payment to is not in the list of Beneficiary Countries?
At this stage, you can conduct International Transfers via Internet Banking to selected Countries only. In order to transact to other Countries, you will need to do this via a Branch.
I have received an acknowledgement from NAB which says 'processing'. Does this mean there is a problem with my transaction?
No. If your international payment has been submitted to NAB successfully you will receive a 'processing' acknowledgment. Once your transaction has been processed by NAB and sent to the International Bank, you will receive a secure message to your Internet Banking mailbox with details of your transaction and a status of 'paid', or 'rejected'. You can also view details of your transaction, including the status by selecting the 'International transfer list' menu of the left hand side of the screen and clicking on the transaction you wish to view.
What is the process of disputing an online International Transfer?
To dispute an online International Transfer, you need to send a secure message through Internet Banking with the full details of the disputed transaction. The Internet & SMS Banking Support Team will receive your message and commence the dispute resolution process.
What requirements do I need to complete an International Transfers?
To complete an International Transfer, you must be registered for SMS Security and 'Pay Anyone'.
I am receiving a message stating that my transfer will potentially overdraw my account, why is this?
As the rate NAB provides for an international payment transaction is an indicative rate only, this message may appear if based on the indicative rate your account is likely to overdraw. If you accept this message, when the actual rate is applied your payment may be processed if your account has sufficient funds. If your account does not have sufficient funds, your payment will not be successful.
How long will it be before the beneficiary receives the funds into their bank account?
Transfer of funds is usually received within 72 hours by the beneficiary’s bank. If the overseas bank is not the beneficiary’s, it may take longer to on forward funds to the beneficiary’s bank. There may be other circumstances outside of NABs control which may also cause additional delays.
What should I do if my beneficiary claims that they have not received the transferred funds?
An International Transfer Online will usually reach the beneficiary’s bank account within 72 hours; however there may be other circumstances outside of NABs control which may also cause additional delays. If the beneficiary has not received the International Transfer, you need to send a secure message through Internet Banking with the full details of the disputed transaction. The Internet & SMS Banking Support Team will receive your message and commence the dispute resolution process.
Will Internet Banking save the details of my transfer to use again?
You can choose to save the beneficiary details to use on future International funds transfers. In the acknowledgement screen, press the 'Add to My Beneficiary List' button. Enter a nickname for your beneficiary then press 'Next'. Confirm the details and press 'Save'.
You can also add a beneficiary in the 'International Transfer Beneficiary List' in the 'funds transfer' menu. Next time you perform an International Transfer your beneficiaries will appear in a drop down list in the application.
What is a Bank Identification Code (BIC) Number?
A Bank Identifier Code (BIC) is an international standard for uniquely identifying banks worldwide. It is also known as a SWIFT address. A BIC consists of a combination of letters and numbers, either 8 or 11 characters. It identifies the bank's name, its country and the address of the branch. When entering the beneficiary's bank, if you have been provided with its BIC, please insert it in the 'Beneficiary Bank SWIFT / BIC Code' field. If you do not know the BIC, you need to insert the full name of the beneficiary's bank, its full street address and its country in the relevant fields.
What is an International Bank Account Number (IBAN)?
An International Bank Account Number (IBAN) is a European standard format for customers' account numbers. About 40 countries have adopted the IBAN standard, mainly in Europe. Payments to these countries must include an IBAN in the 'Beneficiary's Account Number or IBAN Number" field. The IBAN is a combination of letters and numbers and the length of the IBAN varies from country to country.
An example of a United Kingdom IBAN follows:
How do I obtain an IBAN?
You should be able to obtain an IBAN from your beneficiary. Their bank can provide them with this upon request.
What are the cut-off times for International Transfers?
To ensure the International transfer is processed and sent on the value date specified in the transfer, International Funds Transfers must be sent to NAB before the currency, country and end of day cut-off times. If a transfer is sent to NAB after any of the established cut-off times, NAB will process the transfer, however the value date of the transfer will be changed to the next business day.
NB: International Funds Transfers received on a National public holiday, NSW public holiday, or on a Saturday or Sunday will not be processed until the next business day. The value date of the transfer will also be changed to the next business day.
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Cut off (AEST/AEDT)
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Country & Currency |
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| 7.05am |
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| 8.05am |
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| 9.05am |
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| 10.05am |
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| 11.45am |
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| 1.25pm |
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| 2.00pm (2.30pm Friday) |
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