Financial hardship

Assisting you when you need it most

We understand that life can take unexpected turns. If you're finding your loan or credit card repayments difficult to make we may be able to offer you assistance when you need it most.

The best way to let us know about your situation is to call NAB Assist's dedicated team on 1800 701 599, from 8am-8pm Mon - Fri, or 9am - 1pm on Saturdays (AEST/AEDT).

If you are wanting to discuss a payment arrangement to allow you to catch up on missed payments please call our NAB Assist team on 1300 135 323.

You can request financial assistance by either:

GPO Box 4963WW


VIC 3001

  • or fax your completed request to us on 1300 305 578.

Micro and Small Business

We have a specialised team for micro and small businesses experiencing financial difficulty. If you need to speak with this team, please call 1300 965 577.

What happens after you submit your application?

We'll do our best to assist you. For further support Financial Counsellors of Australia can also offer you free financial counselling.

Preparing for the future

Our calculators and planning tools can help you plan your financial future.

Contacts outside of NAB

Each state has an organisation that you can contact for help and advice.

Check NAB's the Customer Care Kit

We're ready to help you

Talk to an expert
Call 13 22 65

Mon-Fri 8am - 7pm (AEST/ADST)
Sat-Sun 9am - 6pm (AEST/ADST)