Assisting you when you need it most
We understand that life can take unexpected turns. If you're finding your loan or credit card repayments difficult to make we may be able to offer you assistance when you need it most.
The best way to let us know about your situation is to call NAB Assist's dedicated team on 1800 701 599, from 8am-8pm Mon - Fri, or 9am - 1pm on Saturdays (AEST/AEDT).
If you are wanting to discuss a payment arrangement to allow you to catch up on missed payments please call our NAB Assist team on 1300 135 323.
You can request financial assistance by either:
- calling on 1800 701 599, from 8am - 8pm Mon-Fri or 9am - 1pm on Saturdays (AEST/AEDT)
- submitting a request for financial assistance online
- downloading and completing the Application for Financial Hardship (PDF, 307KB) and posting it to:
GPO Box 4963WW
- or fax your completed request to us on 1300 305 578.
Micro and Small Business
We have a specialised team for micro and small businesses experiencing financial difficulty. If you need to speak with this team, please call 1300 965 577.
We'll do our best to assist you. For further support Financial Counsellors of Australia can also offer you free financial counselling.
Our calculators and planning tools can help you plan your financial future.
Each state has an organisation that you can contact for help and advice.
Check NAB's the Customer Care Kit