What is financial hardship?

If you want to pay your bills but don’t have the money to do so, you may be in financial hardship.

Common events contributing to financial difficulty may include:

  • injury or illness
  • unemployment
  • relationship separation
  • domestic violence
  • natural disaster
  • reduction of income

Financial hardship is more common than you might think, so if you're finding things tough, please reach out to us.

How can we help?

We have a Customer Care team, who specialise in working with you if you’re finding things tough financially. We’ll talk you through your circumstances to understand what options are available to help improve your situation.

Our priority is to help you get up to date with your payments and back on track. The sooner you talk to us, the better.

Even if you're not in financial hardship, but you’ve missed or think you may miss a payment, you can call NAB Assist on 1300 135 323.

How to apply

There are several ways to get financial hardship assistance:

GPO BOX 4963

Melbourne

Vic 3001

What happens next?

Most of the time, we can process your application over the phone. Occasionally we’ll need you to provide supporting documentation. If this is the case, please allow up to 21 days for us to process your request.

Hardship for small business

In the life of a small business, there’s always going to be ups and downs. When difficulties arise, we’re here to help. We’ll take a look at your current position and suggest ways to move forward so you can get your business back to operating at its best.

If you’d like to apply for financial assistance please:

GPO BOX 4963WW

Melbourne

Vic 3001

Support quick links

Customer Care

Assistance is out there. See here for organisations who can help you get back on your feet in difficult times.

Insurance for an uncertain future

You might want to think about insurance to help protect you against unforeseen events in the future. We have different types of insurance to suit your needs.

Calculators and tools

We have a range of calculators and planning tools that can help you plan your financial future.

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  • No ATM fees within Australia at NAB ATMs.
  • Fee-free periodic payments to any of our business loans

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