"We don’t need to spend any time on it now because it’s all sorted. So we’ve probably saved about 90 per cent of the effort we were making.”
Now, Pedemonts accepts a mix of the four payment options, and says BPAY accounts for about 20 per cent of invoices.
“BPAY has been taken on by quite a few clients and the numbers are increasing on a weekly basis. It’s convenient for customers as well, because they don’t have to write a cheque or post it. They can pay 24/7, after hours, or whenever they want, so it’s been positive for them too.”
Rowland says BPAY was easy to set up, too.
“We got the forms, and had to fill out some paperwork and get ourselves registered. Once that was done we had to send some payment samples off to BPAY and get verified.”
“I think we should have introduced BPAY years ago, but just didn’t have the awareness of it. We were with one financial institution and we got comfortable. The move between banks alerted us to new options, and they were proactive and pushed us to do it.”
Rowland says today’s administrative challenge is trying to move to a paperless office.
“That will reduce the workload of staff even more. It’s such an old industry, it can be hard to progress technologically at the rate more office-based businesses do.”
As for the business side of things, “we’re expanding which is a good thing, and we’re building a new depot adjacent to our existing office. Then I think we have one more state we haven’t covered yet so I’d say we’d go there next!”
The comments represent feedback received by BPAY from billers and consumers. Comments are limited to individual situations. BPAY has not verified this information and BPAY does not provide tax or legal advice.
BPAY, opens in new window is offered by over 150 Payer Institutions. Contact your Financial Institution to see if it offers BPAY and to get the terms and conditions. This is general advice – before using BPAY please review the terms and conditions and consider whether BPAY is appropriate for your personal circumstances.