We’re making our internet banking and website more accessible. To do this we’re working towards an inclusive design for everyone. This includes making our website not only accessible, but compatible with assistive technology.

Web accessibility

We want to ensure our online services are inclusive of people who need additional assistance. We’re working towards the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Our website is designed to maximise readability incorporating:

  • a high colour contrast ratio
  • zoom functionality
  • increased text size.

When increasing text size or zooming, it’s recommended that in-browser settings are used to ensure optimal viewing.

Compatibility with assistive technology

Everyone should have the ability to do their banking with us, so we're working towards making our services compatible with as many assistive technologies as possible. Currently internet banking is compatible with a range of assistive and external technologies, these include:

  • Vision assistive technology such as JAWS, NVDA, VoiceOver for iOS and TalkBack for Android.
  • External assistive technology such as braille readers and keyboards and assistive browser support.

External Links:

Visit the JAWS website for more compatibility details

Visit the NVDA website for more compatibility details

Our website browser requirements

Our website and internet banking work best with the latest browser technology. We support the following browsers (latest version and version minus last):

Internet browser

  • Google Chrome
  • Internet Explorer 11®
  • Safari
  • FirefoxTM
  • Microsoft Edge.

Mobile browser

  • Safari
  • Chrome mobile browser
  • Samsung default browser.

For security reasons it’s a good idea to install updates on your phone when they’re available.

Important Information

Android is a trademark of Google LLC.

IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Inclusive banking

Find out more about accessibility and inclusion

Accessibility action plan

Download our accessible and Easy English versions of our Accessibility Action Plan.

Branch, ATM and Payments accessibility

Learn about the accessible features of our branches and ATMs.

Mobile app accessibility

Read how the NAB app makes mobile banking accessible for everyone.

Workplace accessibility

We’re improving accessibility for our people and customers with a disability and making it easier for them to do business with us.

Accessibility feedback or suggestions

Accessibility Feedback or Suggestions

Call us

Call 1800 152 015, option #3

Write

National Australia Bank

Head of Customer Solutions

Reply Paid 2870

MELBOURNE VIC 8060

Online

Go to our feedback form

Additional accessibility support services

The National Relay Service

If you’re hearing-impaired or speech-impaired, contact the National Relay Service.

TTY/Voice: 1800 555 677 and ask for 1800 152 015

Speak and Listen: 1800 555 727

Alternative Access Formats

Need an alternative format? We’ll be happy to help. Call us on 1800 152 015 (option #3).

Visit a branch

Find a branch and we'll help you in person.

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