Web accessibility

We’re making our internet banking and website more accessible. To do this we’re working towards an inclusive design for everyone. This means making our website not only accessible, but compatible with assistive technology.

Tap and Pay as an accessibility tool

Tap and Pay on your mobile is not only convenient but also a great accessibility tool.

For people with low vision or restricted mobility and dexterity, Tap and Pay offers a convenient alternative to having to find and insert their card. It’s as easy as opening your phone and tapping it on the terminal.

NAB customers can use a range of Tap and Pay technologies. We currently support Apple Pay, Google Pay and Samsung Pay.

Accessibility and compatible technology

We're committed to making our services compatible with a range of assistive technologies. Our mobile app has functionality with a variety of inbuilt Android and iOS mobile accessibility functions.

Our mobile app is compatible with:

• adjustable text sizing
• high contrast and bold text options
• zoom functionality.

The accessibility menu can be enabled on both Android and iOS for further dexterity, hearing and visibility assistance.

We’re working towards reaching the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

Our mobile app is compatible with OS specific screen readers for those who need vision assistance. Current compatible mobile screen readers are:

• VoiceOver for iOS
• TalkBack for Android.

Web accessibility

We want to ensure our online services are inclusive of people who need additional assistance. We’re working towards the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

Our website is designed to maximise readability incorporating:

• a high colour contrast ratio
• zoom functionality
• increased text size.

When increasing text size or zooming, it’s recommended that in-browser settings are used to ensure optimal viewing.

Compatibility with assistive technology

Everyone should have the ability to do their banking with us, so we're working towards making our services compatible with as many assistive technologies as possible. Currently internet banking is compatible with a range of assistive and external technologies, these include:

• vision assistive technology such as JAWS, NVDA, VoiceOver for iOS and TalkBack for Android.
• external assistive technology such as braille readers and keyboards and assistive browser support.

External Links:

Visit the JAWS website for more compatibility details

Visit the NVDA website for more compatibility details

Our website browser requirements

Our website and internet banking work best with the latest browser technology. We support the following browsers (the two latest versions):

Internet browser

• Google Chrome (the two latest versions)
• Safari (latest version)
• Firefox™ (the two latest versions)
• Microsoft Edge (latest versions)

Mobile browser

• Safari (latest version)
• Chrome mobile browser (latest version)
• Samsung default browser.

For security reasons it’s a good idea to install updates on your phone when they’re available.

Video requirements for iOS devices

If you’re watching a video in a Safari web browser on an Apple device and want to change the style of caption text and subtitles, please follow these steps:

On iOS devices:

1. Go to Settings
2. Tap Accessibility
3. Tap Subtitles & Captioning
4. Tap ‘Style’

On a MacBook:

1. Go to System Settings
2. Choose Accessibility
3. Choose Captions