Accessibility matters

We’re making our internet banking and website more accessible. To do this we’re working towards an inclusive design for everyone. This means making our website not only accessible, but compatible with assistive technology.

Tap and Pay as an accessibility tool

Tap and Pay on your mobile is not only convenient but also a great accessibility tool.

For people with low vision or restricted mobility and dexterity, Tap and Pay offers a convenient alternative to having to find and insert their card. It’s as easy as opening your phone and tapping it on the terminal.

NAB customers can use a range of Tap and Pay technologies. We currently support Apple Pay, Google Pay and Samsung Pay.

Accessibility and compatible technology

We're committed to making our services compatible with a range of assistive technologies. Our mobile app has functionality with a variety of inbuilt Android and iOS mobile accessibility functions.

Our mobile app is compatible with:

  • adjustable text sizing
  • high contrast and bold text options
  • zoom functionality.

The accessibility menu can be enabled on both Android and iOS for further dexterity, hearing and visibility assistance.

We’re working towards reaching the Web Content Accessibility Guidelines (WCAG), opens in new window 2.2 Level AA.

Our mobile app is compatible with OS specific screen readers for those who need vision assistance. Current compatible mobile screen readers are:

  • VoiceOver for iOS
  • TalkBack for Android.

Web accessibility

We want to ensure our online services are inclusive of people who need additional assistance. We’re working towards the Web Content Accessibility Guidelines (WCAG), opens in new window 2.2 Level AA.

Our website is designed to maximise readability incorporating:

  • a high colour contrast ratio
  • zoom functionality
  • increased text size.

When increasing text size or zooming, it’s recommended that in-browser settings are used to ensure optimal viewing.

Compatibility with assistive technology

Everyone should have the ability to do their banking with us, so we're working towards making our services compatible with as many assistive technologies as possible. Currently internet banking is compatible with a range of assistive and external technologies, these include:

  • vision assistive technology such as JAWS, NVDA, VoiceOver for iOS and TalkBack for Android.
  • external assistive technology such as braille readers and keyboards and assistive browser support.

External Links:

Visit the JAWS website for more compatibility details, opens in new window

Visit the NVDA website for more compatibility details, opens in new window

Our website browser requirements

Our website and internet banking work best with the latest browser technology. We support the following browsers (the two latest versions):

Internet browser

  • Google Chrome (the two latest versions)
  • Safari (latest version)
  • Firefox™ (the two latest versions)
  • Microsoft Edge (latest versions)

Mobile browser

  • Safari (latest version)
  • Chrome mobile browser (latest version)
  • Samsung default browser.

For security reasons it’s a good idea to install updates on your phone when they’re available.

Video requirements for iOS devices

If you’re watching a video in a Safari web browser on an Apple device and want to change the style of caption text and subtitles, please follow these steps:

On iOS devices:

  1. Go to Settings
  2. Tap Accessibility
  3. Tap Subtitles & Captioning
  4. Tap ‘Style’

On a MacBook:

  1. Go to System Settings
  2. Choose Accessibility
  3. Choose Captions

Accessibility feedback or suggestions

Call us  Call 1800 152 015, and select option 2 when prompted.
Write National Australia Bank Head of Customer Resolutions,
Reply Paid 2870
Melbourne VIC 8060
Online Go to our feedback form

Additional accessibility support services

The National Relay Service

If you’re D/deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.

Phone numbers and servicing options

Visit the National Relay Service, opens in new window website to find a suitable service option, NRS phone numbers and service links.

National Relay Service phone numbers and links, opens in new window

National Relay Service options, opens in new window

Alternative Access Formats

Need an alternative format? We’ll be happy to help. Call us on 1800 152 015 (option #2) or email us at

Visit a branch

Find a branch and we'll help you in person.

Learn more about accessibility and inclusion

Get in touch

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Contact us

Visit our personal banking contact page for FAQ’s and how-to-guides, help from our virtual assistant and contact numbers.

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Terms and Conditions

Consider the NAB Internet Banking terms and conditions, opens in new window which apply when using NAB Internet Banking and the NAB app, before making any decisions regarding these products. The NAB app is compatible with Android™ and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Products issued by NAB.

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S and other countries.

Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd

Google Pay, Android, the Google Pay Logo, Google Play and the Google Play logo are trademarks of Google LLC.