What do you need help with?
Personal banking
Everyday banking
Contact us for all everyday banking related queries
Message us online
NAB Messaging answers your banking questions 24 hours a day. Ask our Virtual Assistant everyday questions or chat to a NAB banker.
For questions about your NAB account, log into NAB Internet Banking or the NAB app to start a conversation with us.
Call us
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Call us using the NAB app or from the following numbers.
Within Australia: 13 22 65
Overseas: +61 3 8641 9083
Use our automated telephone banking service
Complete everyday banking tasks or speak to someone for help with your telephone banking.
Call us
24 hours, 7 days a week - toll free
Call us using the NAB app or from the following numbers.
Within Australia: 13 22 65
Overseas: +61 3 8641 9083
Telephone banking guide
Use this simple guide to learn how to do everyday tasks via our automated telephone banking service.
How to use NAB online banking
Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app.
Credit or debit cards
Contact us for credit and debit card general enquiries
Message us online
NAB Messaging answers your banking questions 24 hours a day. Ask our Virtual Assistant everyday questions or chat to a NAB banker.
For questions about your NAB account, log into NAB Internet Banking or the NAB app to start a conversation with us.
Call us
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Call us using the NAB app or from the following numbers.
Within Australia: 13 22 65
Overseas: +61 3 8641 9083
Contact us about lost and stolen cards
Call us within Australia
24 hours, 7 days a week - toll free
Call us from overseas
24 hours, 7 days a week - toll free
Contact us for Signature card enquiries
For enquiries and concierge services related to all NAB Rewards Signature and NAB Qantas Signature cards.
Call us
Message us online
NAB Messaging answers your banking questions 24 hours a day. Ask our Virtual Assistant everyday questions or chat to a NAB banker.
For questions about your NAB account, log into NAB Internet Banking or the NAB app to start a conversation with us.
Contact us for Platinum and Premium card enquiries
For enquiries and concierge services related to all NAB Platinum and Premium cards.
Call us
Message us online
NAB Messaging answers your banking questions 24 hours a day. Ask our Virtual Assistant everyday questions or chat to a NAB banker.
For questions about your NAB account, log into NAB Internet Banking or the NAB app to start a conversation with us.
Common credit and debit card tasks
Use these how-to-guides for our most popular debit and credit card enquiries.
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The quickest way to report a lost or stolen card, or put a temporary block on your card, is through the NAB app or internet banking.
NAB app
- Open the NAB app
- Go to Cards and select your card.
- Select ‘Replace your card’ and on the next screen ‘Block and replace card’.
NAB Internet Banking
- Log into Internet Banking
- Go to Cards and select the card you want to block
- In the ‘Manage your card’ section, select ‘Block and replace card’.
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You can dispute a transaction in the NAB app or internet banking. Before disputing a transaction, check the details in the NAB app or internet banking. It may be a company that you know that is trading under a different name.
NAB app
- Login to the NAB app.
- Select the account you used for the transaction.
- Scroll until you find the transaction you’re looking for and tap on the arrow to view Merchant Details.
NAB Internet Banking
- Login to NAB Internet Banking
- Select the account you used for the transaction
- Scroll until you find the transaction you’re looking for
- Click on the arrow to reveal more information about the transaction
- Still don’t recognise the merchant? Select the Something’s not right button for more information.
Still need to dispute your transaction? View our online process for disputing a transaction .
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You can request a replacement card in the NAB app or Internet banking.
NAB app
- Open the mobile app
- Go to Cards and select your card.
- Select Replace your card. On the next screen select the Replace damaged card option.
NAB Internet Banking
- Log into Internet Banking and select Cards.
- In the ‘Manage your card’ section, select ‘Replace damaged card’.
Your replacement card should be delivered within 5-7 days. You should destroy any damaged cards by cutting them in half, diagonally through the magnetic strip and chip once the new card has arrived.
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Easily activate your card in the NAB App or Internet Banking.
NAB app:
- Download the latest version, login and head to Cards
- Tap on your new card highlighted Activate
- Follow the prompts to activate your card and set your PIN
Internet banking
- Login and head to Cards
- Click on your new card highlighted Activate
- Follow the prompts to activate your card and set your PIN
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If you’re the primary cardholder, the quickest and easiest way to close your account is through Live Chat in Internet Banking or the NAB app. Find out more about closing your credit card account.
How to use NAB online banking
Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app.
Home loans
Contact us for home loan related queries
Book an appointment
Make an appointment to see us at your nearest branch, ask a mobile banker to come to you or ask us to call you back.
Customer Support Tool
Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.
Call us
Speak to a home loan expert about a new or existing home loan.
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
How to use NAB online banking
Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app.
More...
Select a related product or service area
Get in touch with one of our specialists or try self-servicing with our helpful information.
Business banking
Online banking
Contact us for all NAB Internet Banking queries
Speak to a specialist about general business account enquiries and for internet banking support.
Call us
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 13 10 12
Overseas: +61 3 8641 9886
Contact us for NAB Connect enquiries
Call us
Monday to Friday, 7:30am to 8:00pm (AEST/ADST)
Saturday, 9:00am to 2:00pm (AEST/ADST)
Within Australia: 1300 888 413
Overseas: +61 3 8641 9930
Use our automated telephone banking service
Complete everyday banking tasks or speak to someone for help with your telephone banking.
Call us
Telephone banking guide
Use this simple guide to learn how to do everyday tasks via our automated telephone banking service.
Support for managing your business banking online
Use these how-to-guides and troubleshooting tutotrials our most popular online banking support enquiries.
Credit and commercial cards
Contact us for credit and debit card general enquiries
Call us
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 13 10 12
Request a call back
Have a business banking specialist call you.
Contact us about lost and stolen cards
Call us within Australia
24 hours, 7 days a week - toll free
Call us from overseas
24 hours, 7 days a week - toll free
Contact us about NAB Business Signature credit cards
Speak to us about business Signature card enquiries and related concierge services.
Call us
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 1300 498 594
Overseas: +61 1300 498 594
Contact us about NAB Commercial cards
Call us
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 13 10 12
Loans and finance
Contact us for all business loan related queries
Talk to a specialist for any questions about business loans and finance, including overdrafts and unsecured lending.
Call us
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 13 10 12
Request a call back
Have a business banking specialist call you.
Contact us for all vehicle and equipment finance queries
Talk to a specialist for all your questions about business vehicle and equipment finance, finance lease and hire purchase.
Call us
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 13 10 12
Request a call back
Have a business banking specialist call you.
More...
Select a related product or service area
Get in touch with one of our specialists or try self-servicing with our helpful information.
Fraud and scams
Call us
It’s important that you contact us immediately if:
- you’ve sent money or authorised a payment due to a scam
- you’ve provided your identity information and/or banking details to someone who you believe is a scammer
- you’ve found transactions you haven’t authorised.
Personal bank customers
Within Australia: 13 22 65
From overseas: +61 3 8641 9083
To get you to the right team faster, please follow these steps:
- Press ‘3’ on the main menu.
- Select the menu option most appropriate for your situation.
Business bank customers
Within Australia: 13 10 12
From overseas: +61 3 8641 9083
To get you to the right team faster, say ‘Fraud’ when prompted.
Steps you can take to keep your account safe
You’ve received a suspicious email, SMS, or phone call
If you haven’t clicked any links or shared any information, hang up immediately or delete the message. You can also send it to phish@nab.com.au or SMS it to 0476 220 003 (047 NAB 0003). There’s no need to call us.
You’ve lost your card or it’s been stolen
If there’s no unauthorised transactions simply follow our handy guide to block your card online.
You’ve noticed an unusual or unfamiliar transaction
If you’ve noticed a transaction that looks wrong or unfamiliar, follow these steps to identify a transaction and submit a transaction dispute online.
Financial assistance
Call us if you’re in financial difficulty
If you’re struggling with your finances, please get in touch as soon as you can.
Short term help
If you’ve had some unexpected expenses recently and you’ve missed a payment, or if you think you might miss a payment soon, please get in touch with us so we can help.
Call Customer Assist
If you’re a personal bank customer, speak to us for support that’s specific to you.
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)
Within Australia: 1300 661 114
Call Business Assist
For small business and commercial cards within Australia, speak to us about getting support.
Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)
Within Australia: 1300 881 661
Long term assistance
If your circumstances have changed and it’s impacting your ability to keep up with your payments on an ongoing basis, please contact our Customer Care team as soon as you can for assistance.
Call Customer Care
If you’re a personal bank customer, we can help find a solution that’s right for your circumstances.
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)
Within Australia: 1800 701 599
Call Business Customer Care
For small business and commercial cards within Australia, we can help tailor a solution to your needs.
Monday to Friday, 8:00am to 5:00pm (AEST/AEDT)
Within Australia: 1300 961 577
Branches
Need to visit us in branch?
- Find your nearest branch and banking services
- View branch opening and closing times
- Learn about weekend and public holiday trading
- Read about temporary or permanent branch closures
Save time getting in touch
Call us securely from the NAB app to skip the identification process and get connected with who you need.
- Log in to the NAB app
- Tap the search icon
- Search for "phone"
- Tap Contact us
Not registered yet? Download the NAB app today
Please note, certain enquiry types may still require you to be identified.
Support services and other helpful information
Important information
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