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Personal banking

Product specific help and support

Everyday banking

Contact us for all everyday banking related queries

Message us online

NAB Messaging answers your banking questions 24 hours a day.  Ask our Virtual Assistant everyday questions or chat to a NAB banker.

For questions about your NAB account, log into NAB Internet Banking or the NAB app to start a conversation with us.

Get answers anytime with NAB Messaging

Call us

Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

Call us using the NAB app or from the following numbers.

Within Australia: 13 22 65

Overseas: +61 3 8641 9083

Use our automated telephone banking service

Complete everyday banking tasks or speak to someone for help with your telephone banking. 

Call us

24 hours, 7 days a week - toll free

Call us using the NAB app or from the following numbers.

Within Australia: 13 22 65

Overseas: +61 3 8641 9083

Telephone banking guide

Use this simple guide to learn how to do everyday tasks via our automated telephone banking service.

Learn more about telephone banking

How to use NAB online banking

Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app. 

Credit or debit cards

Contact us for credit and debit card general enquiries

Message us online

NAB Messaging answers your banking questions 24 hours a day.  Ask our Virtual Assistant everyday questions or chat to a NAB banker.

For questions about your NAB account, log into NAB Internet Banking or the NAB app to start a conversation with us.

Get answers anytime with NAB Messaging

Call us

Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

Call us using the NAB app or from the following numbers.

Within Australia: 13 22 65

Overseas: +61 3 8641 9083

Contact us about lost and stolen cards

Call us within Australia

24 hours, 7 days a week - toll free

1800 033 103

Call us from overseas

24 hours, 7 days a week - toll free

+61 3 8641 9121

Contact us for Signature card enquiries

For enquiries and concierge services related to all NAB Rewards Signature and NAB Qantas Signature cards.

Call us

24 hours, 7 days a week

Within Australia: 1300 489 410

Overseas: +61 3 9322 6624

Message us online

NAB Messaging answers your banking questions 24 hours a day.  Ask our Virtual Assistant everyday questions or chat to a NAB banker.

For questions about your NAB account, log into NAB Internet Banking or the NAB app to start a conversation with us.

Get answers anytime with NAB Messaging

Contact us for Platinum and Premium card enquiries

For enquiries and concierge services related to all NAB Platinum and Premium cards.

Call us

24 hours, 7 days a week - toll free

Within Australia: 1300 730 213

Overseas: +61 3 9322 6625

Message us online

NAB Messaging answers your banking questions 24 hours a day.  Ask our Virtual Assistant everyday questions or chat to a NAB banker.

For questions about your NAB account, log into NAB Internet Banking or the NAB app to start a conversation with us.

Get answers anytime with NAB Messaging

Common credit and debit card tasks

Use these how-to-guides for our most popular debit and credit card enquiries.

 

  • The quickest way to report a lost or stolen card, or put a temporary block on your card, is through the NAB app or internet banking. 

    NAB app

    1. Open the NAB app
    2. Go to Cards and select your card.
    3. Select ‘Replace your card’ and on the next screen ‘Block and replace card’.

    NAB Internet Banking

    1. Log into Internet Banking
    2. Go to Cards and select the card you want to block
    3. In the ‘Manage your card’ section, select ‘Block and replace card’.
  • You can dispute a transaction in the NAB app or internet banking. Before disputing a transaction, check the details in the NAB app or internet banking. It may be a company that you know that is trading under a different name.

    NAB app

    1. Login to the NAB app.
    2. Select the account you used for the transaction.
    3. Scroll until you find the transaction you’re looking for and tap on the arrow to view Merchant Details.

    NAB Internet Banking

    1. Login to NAB Internet Banking
    2. Select the account you used for the transaction
    3. Scroll until you find the transaction you’re looking for
    4. Click on the arrow to reveal more information about the transaction
    5. Still don’t recognise the merchant? Select the Something’s not right button for more information.

    Still need to dispute your transaction? View our online process for disputing a transaction .

  • You can request a replacement card in the NAB app or Internet banking.

    NAB app

    1. Open the mobile app
    2. Go to Cards and select your card.
    3. Select Replace your card. On the next screen select the Replace damaged card option.

    NAB Internet Banking

    1. Log into Internet Banking and select Cards.
    2. In the ‘Manage your card’ section, select ‘Replace damaged card’.

    Your replacement card should be delivered within 5-7 days. You should destroy any damaged cards by cutting them in half, diagonally through the magnetic strip and chip once the new card has arrived.

  • Easily activate your card in the NAB App or Internet Banking.

    NAB app:

    1.  Download the latest version, login and head to Cards
    2. Tap on your new card highlighted Activate
    3. Follow the prompts to activate your card and set your PIN

    Internet banking

    1. Login and head to Cards
    2. Click on your new card highlighted Activate
    3. Follow the prompts to activate your card and set your PIN
  • If you’re the primary cardholder, the quickest and easiest way to close your account is through Live Chat in Internet Banking or the NAB app. Find out more about closing your credit card account.

How to use NAB online banking

Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app. 

Home loans

Contact us for home loan related queries

Book an appointment

Make an appointment to see us at your nearest branch, ask a mobile banker to come to you or ask us to call you back.

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Call us

Speak to a home loan expert about a new or existing home loan.

Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

13 78 79

How to use NAB online banking

Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app. 

More...

Select a related product or service area

Get in touch with one of our specialists or try self-servicing with our helpful information.

Business banking

Business product or industry specific help

Online banking

Contact us for all NAB Internet Banking queries

Speak to a specialist about general business account enquiries and for internet banking support.

Call us

Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

Within Australia: 13 10 12

Overseas: +61 3 8641 9886

Contact us for NAB Connect enquiries

Call us

Monday to Friday, 7:30am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 2:00pm (AEST/AEDT)

Within Australia: 1300 888 413

Overseas: +61 3 8641 9930

Use our automated telephone banking service

Complete everyday banking tasks or speak to someone for help with your telephone banking.

Call us

24 hours, 7 days a week - toll free

Within Australia: 13 22 65

Overseas: +61 3 8641 9083

Telephone banking guide

Use this simple guide to learn how to do everyday tasks via our automated telephone banking service.

Learn more about telephone banking

Support for managing your business banking online

Use these how-to-guides and troubleshooting tutotrials our most popular online banking support enquiries.

Credit and commercial cards

Contact us for credit and debit card general enquiries

Call us

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

Within Australia: 13 10 12

Request a call back

Have a business banking specialist call you.

Request a call 

Contact us about lost and stolen cards

Call us within Australia

24 hours, 7 days a week - toll free

1800 033 103

Call us from overseas

24 hours, 7 days a week - toll free

+61 3 8641 9121

Contact us about NAB Business Signature credit cards

Speak to us about business Signature card enquiries and related concierge services. 

Call us

Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

Within Australia: 1300 498 594

Overseas: +61 1300 498 594

Contact us about NAB Commercial cards

Call us

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

Within Australia: 13 10 12

Loans and finance

Contact us for all business loan related queries

Talk to a specialist for any questions about business loans and finance, including overdrafts and unsecured lending.

Call us

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

Within Australia: 13 10 12

Request a call back

Have a business banking specialist call you.

Request a call 

Contact us for all vehicle and equipment finance queries

Talk to a specialist for all your questions about business vehicle and equipment finance, finance lease and hire purchase.

Call us

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

Within Australia: 13 10 12

Request a call back

Have a business banking specialist call you.

Request a call back

More...

Select a related product or service area

Get in touch with one of our specialists or try self-servicing with our helpful information.

Fraud and scams

Call us

It’s important that you contact us immediately if:

  • you’ve sent money or authorised a payment due to a scam
  • you’ve provided your identity information and/or banking details to someone who you believe is a scammer
  • you’ve found transactions you haven’t authorised.

Personal bank customers

Within Australia: 13 22 65

From overseas: +61 3 8641 9083

To get you to the right team faster, please follow these steps:

  1. Press ‘3’ on the main menu.
  2. Select the menu option most appropriate for your situation.

Business bank customers

Within Australia: 13 10 12

From overseas: +61 3 8641 9083

To get you to the right team faster, say ‘Fraud’ when prompted.

Steps you can take to keep your account safe

You’ve received a suspicious email, SMS, or phone call

If you haven’t clicked any links or shared any information, hang up immediately or delete the message. You can also send it to phish@nab.com.au or SMS it to 0476 220 003 (047 NAB 0003). There’s no need to call us.

You’ve lost your card or it’s been stolen

If there’s no unauthorised transactions simply follow our handy guide to block your card online.

You’ve noticed an unusual or unfamiliar transaction

If you’ve noticed a transaction that looks wrong or unfamiliar, follow these steps to  identify a transaction and submit a transaction dispute online.

Financial assistance

Call us if you’re in financial difficulty

If you’re struggling with your finances, please get in touch as soon as you can.

Short term help

If you’ve had some unexpected expenses recently and you’ve missed a payment, or if you think you might miss a payment soon, please get in touch with us so we can help.

Call Customer Assist

If you’re a personal bank customer, speak to us for support that’s specific to you.

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)

Within Australia: 1300 661 114

Call Business Assist

For small business and commercial cards within Australia, speak to us about getting support.

Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

Within Australia: 1300 881 661

Long term assistance

If your circumstances have changed and it’s impacting your ability to keep up with your payments on an ongoing basis, please contact our Customer Care team as soon as you can for assistance.

Call Customer Care

If you’re a personal bank customer, we can help find a solution that’s right for your circumstances.

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)

Within Australia: 1800 701 599

Call Business Customer Care

For small business and commercial cards within Australia, we can help tailor a solution to your needs.

Monday to Friday, 8:00am to 5:00pm (AEST/AEDT)

Within Australia: 1300 961 577

Branches

Need to visit us in branch?

  • Find your nearest branch and banking services
  • View branch opening and closing times
  • Learn about weekend and public holiday trading
  • Read about temporary or permanent branch closures

Save time getting in touch

Call us securely from the NAB app to skip the identification process and get connected with who you need.

  1. Log in to the NAB app
  2. Tap the search icon 
  3.  Search for "phone"
  4. Tap Contact us

Not registered yet? Download the NAB app today

Please note, certain enquiry types may still require you to be identified.

Important information