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How we’re preventing abuse in transfer descriptions

Internet Banking (IB) transfer descriptions are increasingly being used to commit forms of abuse, including domestic and family violence. Unlike social media channels, receivers cannot block these descriptions. We’ve worked together with the wider banking industry to agree on a list of words and phrases that may be considered abusive. We’ve also made a change in IB that prevents transfers from going ahead if one of these words is typed into an available text field. This change applies for transaction accounts and includes pay anyone, international funds transfers and multiple funds transfer payment types.

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