Our commitment to customers and employees

At NAB we're committed to achieving sustainable performance and delivering value to our customers and stakeholders, without compromising our values and trusted reputation.

NAB's Code of Conduct outlines the standards of responsibility and ethical conduct that are expected of every NAB employee (permanent and temporary), as well as contractors, consultants and directors.

We believe that all our customers and employees should be treated with respect and dignity, and we require all our employees to behave ethically and responsibly in accordance with our Code and to cultivate appropriate business behaviours across the organisation.

National Australia Bank Ltd Code of Conduct (PDF, 2MB)

National Australia Bank Ltd Code of Conduct (DOC, 47KB)

Reporting breaches of the code

All employees are encouraged to speak up and report any suspected breaches of the Code. Any concerns about possible breaches of the Code or other NAB policies, or serious instances of undesirable business conduct, can be raised via an employee’s People Leader, through NAB's People Division, or through KPMG’s FairCall, a service available to all employees as part of NAB’s Whistleblower Program.

Our Whistleblower Program

All whistleblower disclosures are handled sensitively by the Whistleblower Program and escalated, as appropriate, to the Board Audit Committee. Where conduct requirements are not met, there will be consequences. Consequences may include disciplinary action such as counselling, warnings, impact to performance outcome and eligibility for any incentive payment through to termination of employment or termination of any contracting arrangement.

We're committed to the protection of those making genuine disclosures, and will not tolerate victimisation and/or adverse consequences such as demotion, discrimination, dismissal or other adverse treatment in reprisal for those genuine disclosures.

Completion of annual compliance training, including training related to the Code and whistleblowing, is mandatory for all NAB employees.

Further detail, including any major changes or updates to our Code and a summary of reported breaches can be found in our annual Dig Deeper report.

KPMG FairCall Service

KPMG FairCall provide a reporting service for all employees (and former employees) who are concerned about potential fraud and other serious misconduct in the workplace. KPMG FairCall can be contacted by telephone on 1800 874 979 or email faircallnab@kpmg.com.au

Important information

The Code includes material accessible to NAB internally, and accordingly, some elements are not directly accessible to an external audience. To obtain a hard copy of the National Australia Bank Code of Conduct, and the relevant Policies that support the Code, please contact the NAB People Advisory Centre on 1300 662 091 or via email on People.Advisory.Centre@nab.com.au