Areas of focus from our Accessibility Action Plan

Commitment to accessibility

In four years we’ve grown our accessibility team from one person into one of the largest accessibility teams in corporate Australia.

Culture of inclusion

We’re committed to making our products, services and buildings accessible for all and recognising our diverse workforce and community.

Digital accessibility

We’re striving towards achieving the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across our online and mobile banking platforms.

Download our Accessibility Action Plan, 2019-2020

Accessibility Action Plan, 2019-2020

Find out more about our commitment to our people, customers and communities in our Accessibility Action Plan, Better Together, 2019-2020.

The Accessibility Action Plan is currently being updated. NAB’s new Accessibility Action Plan 2021 - 2022 will be available in May 2021.

Accessibility Action Plan, 2019-2020 (PDF, 585KB)
Accessibility Action Plan, 2019-2020 (DOCX, 267KB)

Note: The word document maximises accessibility when used with a screen reader.

Accessibility Action Plan, 2019-2020 Easy English

Inclusive banking

Find out more about accessibility and inclusion

Branch, ATM and Payments accessibility
Learn about the accessible features of our branches and ATMs.

Mobile app accessibility
Read how the NAB app makes mobile banking accessible for everyone.

Web accessibility
Read how our website and internet banking features make banking accessible for everyone.

Workplace accessibility
We’re improving accessibility for our people and customers with a disability and making it easier for them to do business with us.

Accessibility feedback or suggestions

Call us
Call 1800 152 015, option #3

Write
National Australia Bank

Head of Customer Solutions

Reply Paid 2870

MELBOURNE VIC 8060

Online
Go to our feedback form

Additional accessibility support services

The National Relay Service

If you’re hearing-impaired or speech-impaired, contact the National Relay Service.

TTY/Voice: 1800 555 677 and ask for 1800 152 015

Speak and Listen: 1800 555 727

Alternative Access Formats

Need an alternative format? We’ll be happy to help. Call us on 1800 152 015 (option #3).

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