Areas of focus for our Accessibility Action Plan

Commitment to customers with disability

We’ll serve our customers well by using data and insights from our customers to listen, understand and provide improved accessible experiences.

Commitment to our community with disability

We’ll help our communities prosper by supporting disability organisations and businesses to solve emerging issues.

Commitment to our colleagues with disability

We’re actively working towards being an employer of choice for people with disability.

Download our Accessibility Action Plan

We’re focused on achieving our goal of improving our organisation’s maturity in accessibility. Read more about our commitment to accessibility for customers, colleagues and community in our Accessibility Action Plan, 2023-2024 ‘Disability Inclusion and Accessibility’.

Accessibility Action Plan, 2023-2024 (PDF, 2MB), opens in new window

Accessibility Action Plan, 2023-2024 (DOC, 1MB), opens in new window

Note: The word document maximises accessibility when used with a screen reader.

Easy English Accessibility Action Plan

Our Accessibility Action Plan is available to read as an Easy English version.

Accessibility feedback or suggestions

Call us Call 1800 152 015, and select option 2 when prompted.
National Australia Bank Head of Customer Resolutions,
Reply Paid 2870
Melbourne VIC 8060
Online Go to our feedback form

Additional accessibility support services

National Relay Service

If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.

Phone numbers and servicing options

Visit the National Relay Service, opens in new window website to find a suitable service option, NRS phone numbers and service links.

National Relay Service phone numbers and links, opens in new window

National Relay Service options, opens in new window

Alternative Access Formats

Need an alternative format for accessibility? We’ll be happy to help. Call us on 1800 152 015 (select option 2) or email us at

Visit a branch

Find a branch and we'll help you in person.

Get in touch

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Contact us

Visit our personal banking contact page for FAQ’s and how-to-guides, help from our virtual assistant and contact numbers.

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Important information