Making banking accessible for everyone

Accessibility and inclusion is about people. Our job is about making sure we’ve considered all the needs of everyone using the services we provide. That’s why we’re constantly working towards ensuring all of our products, services and platforms are available and accessible for everyone.

Part of accessible and inclusive banking is being able to able to update personal details like your legal name, preferred name, title or gender following gender affirmation. Whether you’re an existing customer or are considering joining NAB, we can make sure your personal details correctly reflect who you are. Learn more about trans and gender diverse banking.

Our Accessibility Action Plan, 2023-2024

How we’re taking action

Find out more about our commitment to our customers, community and colleagues in our Accessibility Action Plan, 2023–2024 ‘Disability Inclusion and Accessibility’.

Accessibility feedback or suggestions

Call us  Call 1800 152 015, and select option 2 when prompted.
Write National Australia Bank Head of Customer Resolutions,
Reply Paid 2870
Melbourne VIC 8060
Online Go to our feedback form

Additional accessibility support services

National Relay Service

If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.

Phone numbers and servicing options

Visit the National Relay Service, opens in new window website to find a suitable service option, NRS phone numbers and service links.

National Relay Service phone numbers and links, opens in new window

National Relay Service options, opens in new window

Alternative Access Formats

Need an alternative format for accessibility? We’ll be happy to help. Call us on 1800 152 015 (select option 2) or email us at

Visit a branch

Find a branch and we'll help you in person.

Get in touch

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Contact us

Visit our personal banking contact page for FAQ’s and how-to-guides, help from our virtual assistant and contact numbers.

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Important information