Support that extends beyond banking

In hard times you may need more than financial support and we understand that there may be things going on in your life that are causing money troubles.

We understand it takes courage to talk about your circumstances. Help is available and we’ll work with you to find the best possible support.

We have trusted partners that we can connect you with for more support if you’re experiencing unemployment, domestic and family violence, financial abuse, elder abuse or mental health issues.

In some cases, we may provide funding to our partners to ensure you get the support you need.

To learn more about this kind of support call 1300 308 175, Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).

Easy English extra care support guide

We also provide extra support when you need it. Read our Easy English extra care guide to learn more or call 1300 308 175, Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).

Extra care support Easy English Version (PDF, 2MB) , opens in new window

Support we can connect you to

Financial counselling

If you're feeling overwhelmed with financial decisions, a financial counsellor can help you put a plan in place.

Visit National Debt Helpline, opens in new window or call 1800 007 007

Free counselling service

We've partnered with TELUS Health who can provide a free counselling service for NAB customers. To discuss this option, call TELUS Health and they can provide you with more information.

Call 1300 574 759

No interest loans

Depending on your current financial circumstances, you may be eligible for a small loan from Good Shepherd Australia, opens in new window. NAB supports Good Shepherd’s No Interest Loan Scheme (NILs) to help Australians pay for household essentials, medical and education expenses.

Visit Good Shepherd Australia, opens in new window for more information

Helping to keep you safe

Supporting you through domestic and family violence

We're helping customers keep their finances safe and access support services.

How to detect and avoid elder financial abuse

Elder financial abuse can happen to anyone. Learn how to detect it, and avoid it.

Restrict gambling transactions on your NAB cards

Our gambling restriction allows you to block most gambling transactions on your personal NAB Visa Credit and Debit cards.

Supporting our customers

Accessibility and inclusion

Find out what we’re doing to become a more accessible and inclusive organisation.

Disaster relief and support

NAB Ready Together can help if you’re affected by a natural disaster.

Supporting customers experiencing vulnerability

Learn about how we’re helping customers experiencing vulnerability with more support and extra care.

Get in touch

If you're experiencing a change in your circumstances, require financial hardship assistance, or think you might need help in the future, please contact us.

Request financial hardship assistance

If you’re having trouble making your repayments, you can request assistance.

Submit a form

Call NAB Assist Team

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)

1800 701 599

Important information