Support that extends beyond banking
In hard times you may need more than financial support and we understand that there may be things going on in your life that are causing money troubles.
We have trusted partners that we can connect you with for support if you’re experiencing unemployment, domestic and family violence, financial abuse, elder abuse or mental health issues.
In some cases, we may provide funding to our partners to ensure you get the support you need.
To learn more about this kind of support call 1300 308 175, Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).
Support we can connect you to
Free counselling service
We've partnered with TELUS Health who can provide a free counselling service for NAB customers. To discuss this option, call TELUS Health and they can provide you with more information.
Call 1300 574 759
No interest loans
Depending on your current financial circumstances, you may be eligible for a small loan from Good Shepherd Australia, opens in new window. NAB supports Good Shepherd’s No Interest Loan Scheme (NILs) to help Australians pay for household essentials, medical and education expenses.
Visit Good Shepherd Australia, opens in new window for more information
Helping to keep you safe
Supporting our customers
Get in touch
If you're experiencing a change in your circumstances, require financial hardship assistance, or think you might need help in the future, please contact us.
Request financial hardship assistance
If you’re having trouble making your repayments, you can request assistance.
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