Guides and support for products and services

Whether it’s for business cards, NAB Connect, merchant services or one of our other business services, we’ve got helpful online guides and support.

NAB Internet Banking and NAB app support

Access help to complete simple business banking tasks online.

  • Learn how to register and log into NAB Internet Banking and the NAB app.

  • Create a PayID® for your business. 

  • Find out how to access statements online.

  • Click to call – you can use the NAB app to contact a business banking specialist securely.
Manage your business banking online

NAB Connect support

Resources to help you get the most out of NAB Connect.

  • Demonstration videos and help guides.

  • Getting started and using NAB Connect.

  • NAB Connect updates.

  • NAB Connect fees and charges.
Explore our NAB Connect guides

Merchant support

Information and support for your merchant services.

  • Terminal solutions.

  • EFTPOS terminal user guides.

  • Security tips to protect EFTPOS terminals.

  • Merchant fees and charges.
Explore our merchant services guides

Business and commercial card support

Find the right help to manage your business credit cards.

  • Make repayments.

  • Change your PIN.

  • Change your credit limit.

  • Add a cardholder or a third-party authority.
Explore our business and commercial card guides

NAB Bookkeeper support

Learn to make the most of NAB Bookkeeper.

  • Learn how to sign up for NAB Bookkeeper.

  • Eligible NAB business accounts.

  • Accessing NAB Bookkeeper online and via NAB app.

  • NAB Bookkeeper fees and charges.
Explore NAB Bookkeeper FAQs

Need help with personal banking? Take a look at our help and support for personal banking products.

More helpful resources

Help and support

Guides, tools and FAQs to help you manage your banking products and services.

Financial assistance

If you’re experiencing financial difficulty, there are some ways we can help.

Important information for our business banking products

Find our product disclosure statements and terms and conditions for business banking products and services.

Customer due diligence

Our customer due diligence process helps us understand the purpose and nature of how you bank with us.

Identity verification

NAB Identity Protect is responsible for identity verification to meet regulatory requirements and keep you and your accounts safe. Learn more about the work they do.

Get in touch

Contact us

Explore our business banking contact information and get support with a wide range of products, services and topics.

View all business banking contacts

Visit a NAB branch

Our business bankers are located all around Australia.

Find a NAB business banking centre

Interpreters available

Do you have limited English or prefer to speak in a language other than English? When you call us, just say “I need an interpreter” and we’ll arrange for someone to help with your enquiry.

If you don’t see your language listed, please ask us for help to find someone who speaks your language to help with your banking.

View more languages

National Relay Service

If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service, opens in new window can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.

Terms and Conditions

PayID® is a registered trademark of NPP Australia Limited ABN 68 601 428 737.