What you need to know

Learn about Surcharging

A surcharge is an extra fee or charge that’s added on to the cost of goods or services, to help merchants cover their costs.

Find out more

VISA and Mastercard Interchange Rate Changes

Visa and Mastercard make regular changes to their Interchange Rates. Keep up to date with changes to interchange fees and rates.

Find out more

Keep your terminal safe from criminals

There are always security risks when it comes to your EFTPOS terminal. Keep up to date with all the latest ways to reduce your businesses exposure to scams and fraud.

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Get support for your terminal

Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.

Ingenico Move 5000

  • Machine colour : Black
  • Brand: Ingenico
  • Model: Move/5000
  • Display: 3.5 inch touchscreen
  • Weight: 320 grams

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(no longer for sale to new merchants)

  • Machine colour : Black
  • Brand: Quest
  • Model: MT330
  • Display: colour

Verifone VX680 / VX820

(no longer for sale to new merchants)

  • Machine colour : Silver
  • Brand: Verifone
  • Model: VX680 (Mobile) or VX820 (Countertop)
  • Display: 3.5 inch touch screen
  • Weight: 502 grams

Find out more

Get help now with the Troubleshooting Wizard tool

Unsure of which terminal you have?

Watch the video on the right to help identify your EFTPOS terminal.

Identify your terminal

Identify your terminal | View transcript (DOCX, 30KB)
Two professionals discussing

NAB Connect

Our internet banking solution for business, flexible to use at the office, from home or on the go.

NAB business credit cards

Earn rewards points and manage business expenses with our range of business credit cards.

Woman working

NAB Business Everyday Account ($0 monthly fee)

Only pay for what you need, with this transaction account with no monthly account fee.


Use our helpful guides, FAQs and support services to help manage your banking more easily.

View our help and support hub.

We’re ready to help your business

Talk to a Transactional Banking Specialist 1300 338 767

Mon-Fri 8am - 6pm (AEST/AEDT)

Call 1300 369 852

Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)