Understanding your merchant statement
Learn how to read and understand your terminal or Ecommerce merchant statement.
Guide to Terminal Statement (PDF, 1.4 MB) Guide to eCommerce Statement (PDF, 683 KB)
Merchant Support Centre
What you need to know
Verifone VX820 Terminal Replacement
Merchants who currently use Verifone VX820 EFTPOS terminals (not integrated) will receive a phone call from our service provider, on behalf of NAB to replace the terminal.
VISA and Mastercard Interchange Rate Changes
Visa and Mastercard have made recent changes to Interchange Rates, which come into effect 1 September 2019, 19 October 2019 and 1 November 2019.
Get support for your terminal
Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.
Ingenico Move 5000
- Machine colour : Black
- Brand: Ingenico
- Model: Move/5000
- Display: 3.5 inch touchscreen
- Weight: 320 grams
Verifone VX680 / VX820
(no longer for sale to new merchants)
- Machine colour : Silver
- Brand: Verifone
- Model: VX680 (Mobile) or VX820 (Countertop)
- Display: 3.5 inch touch screen
- Weight: 502 grams
Unsure of which terminal you have?
Watch the video on the right to help identify your EFTPOS terminal.
Related products
NAB Connect
Our internet banking solution for business, flexible to use at the office, from home or on the go.
Business credit cards
If you're a small to medium sized business looking to manage your business expenses, check out our range of business credit cards.
NAB Business Everyday Account ($0 Monthly Fee)
Embrace the flexibility of only paying for what you need.
We’re ready to help your business
Have us call you
Call
1300 369 852
Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)