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Tips Important information for your business

Learn more about your merchant fees and charges, keep updated with the latest changes to rates and fees and access the latest Merchant Agreement.

Merchant Agreement

Read the NAB Merchant Agreement to learn how it applies to your business.

EFTPOS merchant fees and charges

Learn about EFTPOS merchant fees and charges for business operators.

Information about surcharging

Learn about how the RBA surcharging standard applies to your business.

VISA and Mastercard interchange rate changes

Find the most recent interchange rate and structure changes.

Help and support Support for your EFTPOS machine

Learn more about your terminal – watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting.

Ingenico Move 5000

Ingenico Move 5000 terminal

Quick view:

  • Machine colour: Black

  • Brand: Ingenico

  • Model: Move/5000

  • Display: 3.5-inch touchscreen

  • Weight: 320 grams

Troubleshooting guide
Get to know your terminal

Verifone VX680/VX820

Verifone VX680/VX820 (no longer for sale to new merchants)

Quick view:

  • Machine colour: Silver

  • Brand: Verifone

  • Model: VX680 (Mobile) or VX820 (Countertop)

  • Display: 3.5-inch touchscreen

  • Weight: 502 grams

Troubleshooting guide
Get to know your terminal

mPOS

mPOS MT330 (no longer for sale to new merchants)

Quick view:

  • Machine colour: Black

  • Brand: Quest

  • Model: MT330

  • Display: OLED, 128 x 96 pixels, Colour graphic display

  • Weight: 140 grams

Troubleshooting guide
Get to know your terminal

Security and fraud protection

We take fraud prevention and the security of your business seriously. Here are just some of the ways we can help you reduce the risk of fraud and scams.

Simple tips to help prevent chargebacks

Avoid further cost to your business through chargebacks. Read how.

How to reduce card not present fraud

Learn about the new industry-wide approach to card not present fraud.

Protecting your business online

Online fraud is a real risk to your business. Find out how you can reduce your risk with 3-D Secure.

How to boost online security for your business

Our top five internet safety tips to help you protect your business.

Securing your EFTPOS terminal and protecting your business

Learn important tips on how to protect your EFTPOS terminals that will help you secure your business.

Protect your business from card fraud and payment scams

Learn about card and payment fraud and simple steps you can take to protect your business.

Banking to suit your needs

We back businesses with solutions to make your banking as easy as possible.

NAB Connect

Our internet banking solution for business, flexible to use at the office, from home or on the go.

NAB business credit cards

Earn rewards points and manage business expenses with our range of business credit cards.

NAB Business Everyday Account ($0 monthly fee)

Only pay for what you need, with this transaction account with no monthly account fee.

Contact us

Talk to a Transactional banking specialist

Let us help with your business banking needs, Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

1300 338 767

24/7 Terminal support

Call us for terminal support 24/7.

1300 369 852

eCommerce and Online support

Call us for NAB Transact support Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)

Call us for NAB Gateway support 24/7.

1300 369 852

Important information