Merchant Support Centre
Understanding chargebacks
Learn about chargebacks, how disputes are resolved and what you can do to reduce chargebacks.
Now you can do more with NAB Transact eCommerce
We’ve added a new function to our NAB Transact eCommerce solution. You can now conduct an Account Verification Check (also called $0 Auth) through XML API, the NAB Transact Portal and our Mobile Portal.
VISA and Mastercard Interchange Rate Changes
Visa and Mastercard have made recent changes to Interchange Rates, which come into effect 1 June and 20 July 2019.
Get support for your terminal
Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.
Ingenico Move 5000
- Machine colour : Black
- Brand: Ingenico
- Model: Move/5000
- Display: 3.5 inch touchscreen
- Weight: 320 grams
Verifone VX680 / VX820
(no longer for sale to new merchants)
- Machine colour : Silver
- Brand: Verifone
- Model: VX680 (Mobile) or VX820 (Countertop)
- Display: 3.5 inch touch screen
- Weight: 502 grams
Unsure of which terminal you have?
Watch the video on the right to help identify your EFTPOS terminal.
Identify your terminal
Related products
NAB Connect
Our internet banking solution for business, flexible to use at the office, from home or on the go.
Business credit cards
If you're a small to medium sized business looking to manage your business expenses, check out our range of business credit cards.
NAB Business Everyday Account ($0 Monthly Fee)
For businesses that make a low number of transactions and mainly transact online.
We’re ready to help your business
Have us call you
Call
1300 369 852
Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)