What you need to know

Understanding chargebacks

Learn about chargebacks, how disputes are resolved and what you can do to reduce chargebacks.

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Now you can do more with NAB Transact eCommerce

We’ve added a new function to our NAB Transact eCommerce solution. You can now conduct an Account Verification Check (also called $0 Auth) through XML API, the NAB Transact Portal and our Mobile Portal.

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VISA and Mastercard Interchange rate changes

Visa and Mastercard have made recent changes to Interchange Rates, which come into effect 1 March and 1 April 2019.

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Get support for your terminal

Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.

Ingenico Move 5000

  • Machine colour : Black
  • Brand: Ingenico
  • Model: Move/5000
  • Display: 3.5 inch touchscreen
  • Weight: 320 grams

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Get help now

mPOS

  • Machine colour : Black
  • Brand: Quest
  • Model: MT330
  • Display: colour

Learn more

Verifone VX680 / VX820

(no longer for sale to new merchants)

  • Machine colour : Silver
  • Brand: Verifone
  • Model: VX680 (Mobile) or VX820 (Countertop)
  • Display: 3.5 inch touch screen
  • Weight: 502 grams

Find out more

Get help now

Get help now with the Troubleshooting Wizard tool

Unsure of which terminal you have?

Watch the video on the right to help identify your EFTPOS terminal.

Identify your terminal

Looking for additional EFTPOS terminals?

NAB Connect

Our internet banking solution for business, flexible to use at the office, from home or on the go.

Business credit cards

If you're a small to medium sized business looking to manage your business expenses, check out our range of business credit cards.

NAB Business Everyday Account ($0 Monthly Fee)

For businesses that make a low number of transactions and mainly transact online.

Let's talk

We’re ready to help your business

Have us call you
Call 1300 369 852

Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)