COVID-19 hardship relief

We know that COVID-19 restrictions continue to impact our EFTPOS merchants and HICAPS providers.

In line with our CEO’s commitment to support small and medium businesses we’re continuing to offer terminal rental waivers. Merchants who are suffering hardship due to COVID 19 restrictions can request a terminal rental fee waiver starting in the month following the date of their request and continuing until December 31, 2021.

Please speak to your relationship banker or call our Merchant Help Desk on 1300 369 852, 7am to 7pm, (AEST) 7 days a week. For HICAPS merchants please contact HICAPS online or call the HICAPS Help Desk on 1300 650 852, 8am to 10pm, (AEST) Monday to Saturday.

NAB has achieved Canstar’s 5 STAR RATING for Most Satisfied Customers, Small Business Merchant Services for 2020.1

What you need to know

Learn about Surcharging

A surcharge is an extra fee or charge that’s added on to the cost of goods or services, to help merchants cover their costs.

Find out more

VISA and Mastercard Interchange Rate Changes

Visa and Mastercard make regular changes to their Interchange Rates. Keep up to date with changes to interchange fees and rates.

Find out more

Keep your terminal safe from criminals

There are always security risks when it comes to your EFTPOS terminal. Keep up to date with all the latest ways to reduce your businesses exposure to scams and fraud.

Find out more

Get support for your terminal

Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.

Ingenico Move 5000

  • Machine colour : Black
  • Brand: Ingenico
  • Model: Move/5000
  • Display: 3.5 inch touchscreen
  • Weight: 320 grams

Find out more


(no longer for sale to new merchants)

  • Machine colour : Black
  • Brand: Quest
  • Model: MT330
  • Display: colour

Verifone VX680 / VX820

(no longer for sale to new merchants)

  • Machine colour : Silver
  • Brand: Verifone
  • Model: VX680 (Mobile) or VX820 (Countertop)
  • Display: 3.5 inch touch screen
  • Weight: 502 grams

Find out more

Get help now with the Troubleshooting Wizard tool

Unsure of which terminal you have?

Watch the video on the right to help identify your EFTPOS terminal.

Identify your terminal

Identify your terminal | View transcript (DOCX, 29KB)

Looking for additional EFTPOS terminals?

Two professionals discussing

NAB Connect

Our internet banking solution for business, flexible to use at the office, from home or on the go.
Card look and feel

Business credit cards

If you're a small to medium sized business looking to manage your business expenses, check out our range of business credit cards.
Woman working

NAB Business Everyday Account ($0 Monthly Fee)

Free electronic and ATM transactions


Use our helpful guides, FAQs and support services to help manage your banking more easily.

View our help and support hub.

Important information

1 Canstar 5-Star Rating

The Canstar 5-Star Rating for Outstanding Value Business Savings & Transaction Account Star was awarded in July, 2020 for the NAB Business Everyday Account ($0 monthly fee) in the Business Electronic Transactor profile.

For more information please visit

We’re ready to help your business

Talk to a Transactional Banking Specialist 1300 338 767

Mon-Fri 8am - 6pm (AEST/AEDT)

Have us call you
Call 1300 369 852

Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)