What you need to know

Understanding chargebacks

Learn about chargebacks, how disputes are resolved and what you can do to reduce chargebacks.

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New RBA surcharging standard

Currently, different businesses surcharge their customers in different ways. To ensure fairness, the Reserve Bank of Australia (RBA) has defined a new surcharging standard.

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VISA and MasterCard changes

Effective March 1, 2018, both Visa and Mastercard will be making changes to their interchange fee structure and rates.

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Get support for your terminal

Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.

Ingenico Move 5000

  • Machine colour : Black
  • Brand: Ingenico
  • Model: Move/5000
  • Display: 3.5 inch touchscreen
  • Weight: 320 grams

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NAB Now / mPOS

  • Machine colour : Black
  • Brand: Quest
  • Model: MT330
  • Display: colour

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Verifone VX680 / VX820

(no longer for sale to new merchants)

  • Machine colour : Silver
  • Brand: Verifone
  • Model: VX680 (Mobile) or VX820 (Countertop)
  • Display: 3.5 inch touch screen
  • Weight: 502 grams

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Get help now

Get help now with the Troubleshooting Wizard tool

Unsure of which terminal you have?

Watch the video on the right to help identify your EFTPOS terminal.

Identify your terminal

Looking for additional EFTPOS terminals?

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Call 1300 369 852

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Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)