What you need to know

Disinfecting your EFTPOS Terminal

  1. Power the terminal OFF
  2. Use a microfibre cloth on the screen
  3. On the remaining areas of the terminal use Alcohol or Isopropyl based Antibacterial wipes.
  4. Do Not Spray any cleaners directly onto any parts of the terminal.

Verifone VX820 Terminal Replacement

Merchants who currently use Verifone VX820 EFTPOS terminals (not integrated) will receive a phone call from our service provider, on behalf of NAB to replace the terminal.

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VISA and Mastercard Interchange Rate Changes

Visa and Mastercard have made recent changes to Interchange Rates, which come into effect 1 September 2019, 19 October 2019 and 1 November 2019.

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Get support for your terminal

Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.

Ingenico Move 5000

  • Machine colour : Black
  • Brand: Ingenico
  • Model: Move/5000
  • Display: 3.5 inch touchscreen
  • Weight: 320 grams

Find out more

Get help now

NAB Ingenico Move device

mPos device


  • Machine colour : Black
  • Brand: Quest
  • Model: MT330
  • Display: colour

Learn more

Verifone VX680 / VX820

(no longer for sale to new merchants)

  • Machine colour : Silver
  • Brand: Verifone
  • Model: VX680 (Mobile) or VX820 (Countertop)
  • Display: 3.5 inch touch screen
  • Weight: 502 grams

Find out more

Get help now

NAB Verifone device

Get help now with the Troubleshooting Wizard tool

Unsure of which terminal you have?

Watch the video on the right to help identify your EFTPOS terminal.

Identify your terminal

Identify your terminal | View transcript (DOCX, 29KB)

Looking for additional EFTPOS terminals?

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Call 1300 369 852

Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)