Mon-Fri 8am - 6pm (AEST/AEDT)
Learn about Surcharging
A surcharge is an extra fee or charge that’s added on to the cost of goods or services, to help merchants cover their costs.
Merchant support centre
Troubleshooting guides for EFTPOS terminals and information about merchant services including chargebacks and surcharging.What you need to know
VISA and Mastercard Interchange Rate Changes
Visa and Mastercard make regular changes to their Interchange Rates. Keep up to date with changes to interchange fees and rates.
Keep your terminal safe from criminals
There are always security risks when it comes to your EFTPOS terminal. Keep up to date with all the latest ways to reduce your businesses exposure to scams and fraud.
Get support for your terminal
Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.
Unsure of which terminal you have?
Watch the video on the right to help identify your EFTPOS terminal.
Related products
NAB Connect
Our internet banking solution for business, flexible to use at the office, from home or on the go.
NAB business credit cards
Earn rewards points and manage business expenses with our range of business credit cards.
NAB Business Everyday Account ($0 monthly fee)
Only pay for what you need, with this transaction account with no monthly account fee.
HELP AND SUPPORT
Use our helpful guides, FAQs and support services to help manage your banking more easily.
View our help and support hub.
We’re ready to help your business
Talk to a Transactional Banking Specialist
1300 338 767
Call
1300 369 852
Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)