What you need to know

Understanding your merchant statement

Learn how to read and understand your terminal or Ecommerce merchant statement.

Guide to Terminal Statement (PDF, 1.4 MB)
Guide to eCommerce Statement (PDF, 683 KB)

Verifone VX820 Terminal Replacement

Merchants who currently use Verifone VX820 EFTPOS terminals (not integrated) will recevie a phone call from our service provider, on behalf of NAB to replace the terminal.

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VISA and Mastercard Interchange Rate Changes

Visa and Mastercard have made recent changes to Interchange Rates, which come into effect 1 September 2019, 19 October 2019 and 1 November 2019.

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Get support for your terminal

Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.

Ingenico Move 5000

  • Machine colour : Black
  • Brand: Ingenico
  • Model: Move/5000
  • Display: 3.5 inch touchscreen
  • Weight: 320 grams

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Get help now

mPOS

  • Machine colour : Black
  • Brand: Quest
  • Model: MT330
  • Display: colour

Learn more

Verifone VX680 / VX820

(no longer for sale to new merchants)

  • Machine colour : Silver
  • Brand: Verifone
  • Model: VX680 (Mobile) or VX820 (Countertop)
  • Display: 3.5 inch touch screen
  • Weight: 502 grams

Find out more

Get help now

Get help now with the Troubleshooting Wizard tool

Unsure of which terminal you have?

Watch the video on the right to help identify your EFTPOS terminal.

Identify your terminal

Looking for additional EFTPOS terminals?

NAB Connect

Our internet banking solution for business, flexible to use at the office, from home or on the go.

Business credit cards

If you're a small to medium sized business looking to manage your business expenses, check out our range of business credit cards.

NAB Business Everyday Account ($0 Monthly Fee)

Embrace the flexibility of only paying for what you need.

We’re ready to help your business

Have us call you
Call 1300 369 852

Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)