NAB has achieved Canstar’s 5 STAR RATING for Most Satisfied Customers, Small Business Merchant Services for 2020.

What you need to know

Verifone Terminal Replacement

Some merchants who use Verifone Eftpos Mobile terminals will receive a phone call from our service provider, on behalf of NAB, to replace their terminal.

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VISA and Mastercard Interchange Rate Changes

Visa and Mastercard make regular changes to their Interchange Rates. Keep up to date with changes to interchange fees and rates.

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Keep your terminal safe from criminals

There are always security risks when it comes to your EFTPOS terminal. Keep up to date with all the latest ways to reduce your businesses exposure to scams and fraud.

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Get support for your terminal

Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.

Natural disaster support

If you’re affected by the current natural disaster unfolding in Queensland and New South Wales, please call the Merchant Help Desk on 1300 369 852 at any time. Alongside waiving your merchant terminal fees for three months, we have bankers who can look at your circumstances and see how we can best help you.

If your terminal is damaged or lost due to the floods, we’ll replace it with no charge. Please note, that there may be some delay in replacing your terminal due to the floods.

If your terminal is inoperable, due to the floods, you can continue to transact by calling the Voice Auth line on 13 25 15. No need for vouchers or paperwork. You’ll need your store number which, if you don’t know, you can get after proper verification, by calling the Merchant Help Desk on 1300 369 852.

Ingenico Move 5000

  • Machine colour : Black
  • Brand: Ingenico
  • Model: Move/5000
  • Display: 3.5 inch touchscreen
  • Weight: 320 grams

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mPOS

(no longer for sale to new merchants)

  • Machine colour : Black
  • Brand: Quest
  • Model: MT330
  • Display: colour

Verifone VX680 / VX820

(no longer for sale to new merchants)

  • Machine colour : Silver
  • Brand: Verifone
  • Model: VX680 (Mobile) or VX820 (Countertop)
  • Display: 3.5 inch touch screen
  • Weight: 502 grams

Find out more

Get help now with the Troubleshooting Wizard tool

Unsure of which terminal you have?

Watch the video on the right to help identify your EFTPOS terminal.

Identify your terminal

Identify your terminal | View transcript (DOCX, 29KB)

Looking for additional EFTPOS terminals?

Two professionals discussing

NAB Connect

Our internet banking solution for business, flexible to use at the office, from home or on the go.
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Business credit cards

If you're a small to medium sized business looking to manage your business expenses, check out our range of business credit cards.
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NAB Business Everyday Account ($0 Monthly Fee)

Embrace the flexibility of only paying for what you need.

HELP AND SUPPORT

Use our helpful guides, FAQs and support services to help manage your banking more easily.

View our help and support hub.

We’re ready to help your business

Have us call you
Call 1300 369 852

Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)