NAB has achieved Canstar’s 5 STAR RATING for Most Satisfied Customers, Small Business Merchant Services for 2020.
Merchant Support Centre
Get help with your terminal and learn more about chargebacks.
What you need to know
Verifone Terminal Replacement
Some merchants who use Verifone Eftpos Mobile terminals will receive a phone call from our service provider, on behalf of NAB, to replace their terminal.
VISA and Mastercard Interchange Rate Changes
Visa and Mastercard make regular changes to their Interchange Rates. Keep up to date with changes to interchange fees and rates.
Keep your terminal safe from criminals
There are always security risks when it comes to your EFTPOS terminal. Keep up to date with all the latest ways to reduce your businesses exposure to scams and fraud.
Get support for your terminal
Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.
Natural disaster support
If you’re affected by the current natural disaster unfolding in Queensland and New South Wales, please call the Merchant Help Desk on 1300 369 852 at any time. Alongside waiving your merchant terminal fees for three months, we have bankers who can look at your circumstances and see how we can best help you.
If your terminal is damaged or lost due to the floods, we’ll replace it with no charge. Please note, that there may be some delay in replacing your terminal due to the floods.
If your terminal is inoperable, due to the floods, you can continue to transact by calling the Voice Auth line on 13 25 15. No need for vouchers or paperwork. You’ll need your store number which, if you don’t know, you can get after proper verification, by calling the Merchant Help Desk on 1300 369 852.
Unsure of which terminal you have?
Watch the video on the right to help identify your EFTPOS terminal.
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HELP AND SUPPORT
Use our helpful guides, FAQs and support services to help manage your banking more easily.
View our help and support hub.
We’re ready to help your business
Have us call you
Call
1300 369 852
Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)