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NAB has achieved Canstar’s 5 STAR RATING for Most Satisfied Customers, Small Business Merchant Services for 2020.

What you need to know

Disinfecting your EFTPOS Terminal

  1. Power the terminal off.
  2. Use a microfibre cloth on the screen.
  3. On the remaining areas of the terminal use alcohol or isopropyl based antibacterial wipes.
  4. Do not spray any cleaners directly onto any parts of the terminal.

Verifone VX820 Terminal Replacement

Merchants who currently use Verifone VX820 EFTPOS terminals (not integrated) will receive a phone call from our service provider, on behalf of NAB to replace the terminal.

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VISA and Mastercard Interchange Rate Changes

Visa and Mastercard make regular changes to their Interchange Rates. Keep up to date with changes to interchange fees and rates.

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Get support for your terminal

Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.

Ingenico Move 5000

  • Machine colour : Black
  • Brand: Ingenico
  • Model: Move/5000
  • Display: 3.5 inch touchscreen
  • Weight: 320 grams

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Get help now

NAB Ingenico Move device

mPos device

mPOS

(no longer for sale to new merchants)

  • Machine colour : Black
  • Brand: Quest
  • Model: MT330
  • Display: colour

Learn more

Verifone VX680 / VX820

(no longer for sale to new merchants)

  • Machine colour : Silver
  • Brand: Verifone
  • Model: VX680 (Mobile) or VX820 (Countertop)
  • Display: 3.5 inch touch screen
  • Weight: 502 grams

Find out more

Get help now

Get help now with the Troubleshooting Wizard tool

Start now

Unsure of which terminal you have?

Watch the video on the right to help identify your EFTPOS terminal.

Identify your terminal

Identify your terminal | View transcript (DOCX, 29KB)

Looking for additional EFTPOS terminals?

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Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)