COVID-19 hardship relief

We know that COVID-19 restrictions continue to impact our EFTPOS merchants and HICAPS providers.

In line with our CEO’s commitment to support small and medium businesses we are offering a three month terminal rental waiver for July, August and September 2021 for any merchants who are suffering hardship due to COVID 19 restrictions.

Please speak to your relationship banker or call our Merchant Help Desk on 1300 369 852, 7am to 7pm, (AEST) 7 days a week. For HICAPS merchants please contact HICAPS online or call the HICAPS Help Desk on 1300 650 852, 8am to 10pm, (AEST) Monday to Saturday.

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NAB has achieved Canstar’s 5 STAR RATING for Most Satisfied Customers, Small Business Merchant Services for 2020.

What you need to know

Verifone Terminal Replacement

Some merchants who use Verifone Eftpos Mobile terminals will receive a phone call from our service provider, on behalf of NAB, to replace their terminal.

Find out more

VISA and Mastercard Interchange Rate Changes

Visa and Mastercard make regular changes to their Interchange Rates. Keep up to date with changes to interchange fees and rates.

Find out more

Keep your terminal safe from criminals

There are always security risks when it comes to your EFTPOS terminal. Keep up to date with all the latest ways to reduce your businesses exposure to scams and fraud.

Find out more

Get support for your terminal

Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.

Ingenico Move 5000

  • Machine colour : Black
  • Brand: Ingenico
  • Model: Move/5000
  • Display: 3.5 inch touchscreen
  • Weight: 320 grams

Find out more

Get help now

mPOS

(no longer for sale to new merchants)

  • Machine colour : Black
  • Brand: Quest
  • Model: MT330
  • Display: colour
Learn more

Verifone VX680 / VX820

(no longer for sale to new merchants)

  • Machine colour : Silver
  • Brand: Verifone
  • Model: VX680 (Mobile) or VX820 (Countertop)
  • Display: 3.5 inch touch screen
  • Weight: 502 grams

Find out more

Get help now

Get help now with the Troubleshooting Wizard tool

Start now

Unsure of which terminal you have?

Watch the video on the right to help identify your EFTPOS terminal.

Identify your terminal

Identify your terminal | View transcript (DOCX, 29KB)

Looking for additional EFTPOS terminals?

Enquire
Two professionals discussing

NAB Connect
Our internet banking solution for business, flexible to use at the office, from home or on the go.
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Business credit cards
If you're a small to medium sized business looking to manage your business expenses, check out our range of business credit cards.
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NAB Business Everyday Account ($0 Monthly Fee)
Embrace the flexibility of only paying for what you need.

HELP AND SUPPORT

Use our helpful guides, FAQs and support services to help manage your banking more easily.

View our help and support hub.

We’re ready to help your business

Have us call you
Request a call back
Call 1300 369 852

Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)