NAB has achieved Canstar’s 5 STAR RATING for Most Satisfied Customers, Small Business Merchant Services for 2020.
Merchant Support Centre
Get help with your terminal and learn more about chargebacks.
What you need to know
Verifone Terminal Replacement
Some merchants who use Verifone Eftpos Mobile terminals will receive a phone call from our service provider, on behalf of NAB, to replace their terminal.
VISA and Mastercard Interchange Rate Changes
Visa and Mastercard make regular changes to their Interchange Rates. Keep up to date with changes to interchange fees and rates.
Keep your terminal safe from criminals
There are always security risks when it comes to your EFTPOS terminal. Keep up to date with all the latest ways to reduce your businesses exposure to scams and fraud.
Get support for your terminal
Learn more about your terminal, watch videos, get step-by-step instructions on how to perform everyday tasks, as well as troubleshooting guides.
Unsure of which terminal you have?
Watch the video on the right to help identify your EFTPOS terminal.
Related products
NAB Connect
Our internet banking solution for business, flexible to use at the office, from home or on the go.
Business credit cards
If you're a small to medium sized business looking to manage your business expenses, check out our range of business credit cards.
NAB Business Everyday Account ($0 Monthly Fee)
Embrace the flexibility of only paying for what you need.
HELP AND SUPPORT
Use our helpful guides, FAQs and support services to help manage your banking more easily.
View our help and support hub.
We’re ready to help your business
Have us call you
Call
1300 369 852
Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)